TROYA COOTE
East Haven,CT
Summary
Focused Mental Health skilled in delivering caring and compassionate support to address mental health issues. Well-versed in leading both one-on-one and group counseling sessions to improve client well-being and coping skills development. 3-year history of advocating for clients to obtain resources and enhance support networks. Adept at optimizing program operations to maximize support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Community Support Assistant
Continuum Of Care
New Haven, CT
08.2022 - Current
- Answered phone calls promptly and professionally, directing callers to appropriate personnel.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
Behavioral Health Technician
Bhcservices
Torrington, CT
07.2022 - Current
- Facilitated on-site activities, support groups and outings for clients.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Trained parents and caregivers to support client treatment and behavior reduction protocols.
- Observed client behavior and collected, documented and summarized data to formulate treatment plans.
- Attended training to acquire and maintain technical knowledge.
- Implemented prescribed behavioral skills training to reduce problem behavior.
- Handled clients safely and appropriately to minimize risk of physical injury.
- Identified, recorded and enlisted data for prescribed personal hygiene training regimen.
CNA/PCA
Right at home
Milford, CT
03.2016 - Current
- Maintained accurate records of patient care, condition, progress, and concerns
- Responding appropriately to the physical, emotional, and developmental needs of patients
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Helped patients move in and out of beds, baths, wheelchairs, and automobiles
- Cooked appetizing and satisfying meals and snacks
- Obtained household supplies and ran daily errands
- Maintained a clean, healthy and safe environment
- Assisted with patient transfer and ambulation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Residential Aide
The Connection Inc
New Haven, CT
02.2022 - 08.2022
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Admission Office
Gateway Community College
New Haven, CT
08.2014 - 05.2019
- Provide support to prospective students
- Job duties such as, taking incoming phone calls, answering inquiries, maintaining the reception area organized, doing data entry work, maintaining student databases, greeting visitors, and attending campus events.
Hostess
Omni Hotel
New Haven, CT
08.2015 - 07.2018
- Answered telephone calls and responded to inquiries
- Assigned patrons to tables suitable for their needs and according to the rotation
- Responsible for the design and preparation of all menu items for private home/office settings
- Cleaned and sterilized equipment and facilities
Education
Bachelor of Arts - Psychology, Spanish
Southern Connecticut State University
New Haven, CT05.2022
Skills
- Customer-oriented
- Active listening skills
- Decision-Making
- Good Telephone Etiquette
- Skilled problem solver
- Motivated team player
- Computer literate
- Discharge Planning
- Patient Care
- ADLs Assistance
- Multitasking Abilities
Certification
- First Aid/CPR Certified
- CNA - Certified Nurse Assistant
Timeline
Community Support Assistant
Continuum Of Care
08.2022 - Current
Behavioral Health Technician
Bhcservices
07.2022 - Current
Residential Aide
The Connection Inc
02.2022 - 08.2022
CNA/PCA
Right at home
03.2016 - Current
Hostess
Omni Hotel
08.2015 - 07.2018
Admission Office
Gateway Community College
08.2014 - 05.2019
Bachelor of Arts - Psychology, Spanish
Southern Connecticut State University
Similar Profiles
Jonathan GonzalezJonathan Gonzalez
Program Manager at Continuum of CareProgram Manager at Continuum of Care
Julia Llanos-BoydJulia Llanos-Boyd
Community Support Worker at Continuum of CareCommunity Support Worker at Continuum of Care
Leslie MilanoLeslie Milano
Licensed Practical Nurse at Continuum of CareLicensed Practical Nurse at Continuum of Care
Debra HeslopDebra Heslop
Shift Supervisor at Continuum of CareShift Supervisor at Continuum of Care
Analiyah MartinezAnaliyah Martinez
Office Assistant at Hartford HealthcareOffice Assistant at Hartford Healthcare