Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miah Massey

Pensacola,FL

Summary

Experienced in POS system operations and known for providing excellent customer service, I have consistently improved customer satisfaction during my tenure at Whataburger. Adept at training staff and handling high-pressure situations, I demonstrate a strong work ethic and effective teamwork, resulting in increased repeat business. Fast paced , quick learner trying to enhance my experience and always open to improvement and growth!

Overview

3
3
years of professional experience

Work History

Cashier

Whataburger
06.2024 - Current
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Stocked, tagged and displayed merchandise as required.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Waitress

Waffle House
02.2024 - 05.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Answered customers' questions, recommended items, and recorded order information.
  • Used cash registers and credit card machines to cash out customers.
  • Inspected dishes and utensils for cleanliness.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Server

IHOP
10.2023 - 12.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.

Sales Associate

Plato’s Closet
01.2023 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.

Cashier/Trainer

Slim Chickens
02.2022 - 01.2023
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.

Cashier

Freddys Frozen Custard
10.2021 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Diploma -

George Stone Technical College

Skills

  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Reliability and punctuality
  • Customer relations
  • Customer service
  • Customer assistance
  • Product restocking
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • POS system operations
  • Staff training
  • ID verification
  • Guest inquiries
  • Sales expertise
  • Daily reporting

Timeline

Cashier

Whataburger
06.2024 - Current

Waitress

Waffle House
02.2024 - 05.2024

Server

IHOP
10.2023 - 12.2023

Sales Associate

Plato’s Closet
01.2023 - 06.2023

Cashier/Trainer

Slim Chickens
02.2022 - 01.2023

Cashier

Freddys Frozen Custard
10.2021 - 01.2022

Diploma -

George Stone Technical College

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Miah Massey