Troy Gallant
Melbourne
Summary
Dynamic Bar Manager with a proven track record at Mai Kai, excelling in customer service and team leadership. Enhanced operational efficiency through effective inventory control and staff training, significantly reducing waste. Recognized for problem-solving skills and fostering a culture of excellence, ensuring compliance with health and safety regulations while delivering exceptional service.
Overview
40
40
years of professional experience
Work History
Bar Manager
Mai Kai
03.1985 - 01.2019
- Assisted in managing daily bar operations and ensuring compliance with health and safety regulations.
- Provided excellent customer service, responding to inquiries and handling complaints effectively.
- Supported inventory management by tracking stock levels and assisting with orders and deliveries.
- Learned to prepare a variety of beverages following standard recipes and maintaining quality standards.
- Collaborated with team members to maintain cleanliness and organization of the bar area.
- Participated in training sessions to enhance knowledge of cocktails, spirits, and beverage trends.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Enhanced team productivity through effective scheduling and task delegation.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Led training sessions for new staff, improving service quality and team cohesion.
- Enhanced team performance through regular reviews and constructive feedback, fostering culture of excellence.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Streamlined bar operations by adopting more efficient scheduling system, reducing staff overtime.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Carpenter
Many
06.1979 - 02.1985
Education
Bachelor of Science - Hospitality Management
FIU
Miami, FL08-2010
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
Timeline
Bar Manager
Mai Kai
03.1985 - 01.2019
Carpenter
Many
06.1979 - 02.1985
Bachelor of Science - Hospitality Management
FIU