Open To Work
Troy Gilson
University Place,WA
Summary
Dynamic Fixed Operations Director with extensive expertise at Subaru of Puyallup, focusing on process optimization and enhancing vendor relationships.
Overview
29
29
years of professional experience
Work History
Fixed Operations Director
Subaru Of Puyallup
Puyallup, WA
01.2025 - 01.2026
- Directed fixed operations team, resulting in improved service efficiency and increased customer satisfaction.
- Established streamlined processes that enhanced flow and profitability in parts and service departments.
- Coordinated cross-departmental efforts to align operational goals and strategies.
- Managed vendor relationships, ensuring quality service delivery and adherence to compliance standards.
- Monitored departmental activities to ensure optimal utilization of employee and material resources.
- Collaborated with digital and advertising teams to develop compelling content that attracts customers.
Parts Department Manager
Subaru of Puyallup
Puyallup, USA
01.2003 - 01.2025
- Managed $500,000 in parts inventory, setting optimal stocking levels with Reynolds & Reynolds, ACS, and Tekion DMS while maintaining obsolescence under 1%.
- Forecast stocking levels for new model vehicles to ensure parts availability.
- Drove sales growth by engaging independent repair facilities and collaborating with the service manager to enhance service department support.
- Partnered with manufacturer representatives to establish and achieve sales and purchase goals.
- Earned highest level Subaru Fixed Operations certification.
- This is the same company as Harnish Lincoln Mercury. Harnish acquired the Subaru franchise in November of 2003, and I took the title of Parts Manager and moved to Subaru of Puyallup’s payroll. I have actually been at the same company since 1999.
Parts Department Assistant Manager
Harnish Lincoln Mercury
Puyallup, USA
01.1999 - 01.2003
- Earned Master Certification in Ford Parts Management from Ford Motor Company in 2002.
- Managed shipping, receiving, sales, ordering, and stocking of parts to ensure efficient operations.
- Provided customer support at front and back counters and via multi-line phones for retail and wholesale sales.
Purchasing Assistant
Cardiac Study Center
Tacoma, USA
01.1997 - 01.1998
- Coordinated ordering and receipt of medical and office supplies to ensure timely availability.
- Implemented a more efficient system for patient record delivery between office locations.
- Managed and organized confidential medical records to maintain compliance and data integrity.
Education
Associate of Arts - Business
Tacoma Community College
Tacoma, WA01.2000
Diploma -
Curtis High School
University Place, WA01.1996
Skills
- Process optimization
- Inventory management
- Vendor relations
- Digital marketing
- Compliance adherence
- Parts procurement
- Forklift certification
- Service efficiency
- Financial planning
- Task delegation
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridRemoteSalary Range
$90000/yr - $200000/yrTimeline
Fixed Operations Director
Subaru Of Puyallup
01.2025 - 01.2026
Parts Department Manager
Subaru of Puyallup
01.2003 - 01.2025
Parts Department Assistant Manager
Harnish Lincoln Mercury
01.1999 - 01.2003
Purchasing Assistant
Cardiac Study Center
01.1997 - 01.1998
Associate of Arts - Business
Tacoma Community College
Diploma -
Curtis High School