TROYLEEN M JOHNSON
Tulalip,United States of America
Summary
Knowledgeable [Desired Position] with solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling high-volume call environments and notching up positive customer feedback. Demonstrated strengths in active listening and problem-solving, consistently enhancing customer satisfaction.
Overview
10
10
years of professional experience
Work History
CSR
Tulaip Tribes
02.2022 - 02.2024
- During my employment as a customer service representative, I was responsible for the day-to-day administrative building duties; answering multi line phones, and assisting with Clients/Visitors & community members who entered into the Admin Bldg
- Requesting assistance
- I work closely with Co-workers and departments within the Tulalip Tribes requesting meeting spaces or facility rentals
- This position coordinates and interacts with a wide variety of organizations to include the Tribal Community, Tribal entity, management, government officials, and staff, businesses, community and business organizations, and other Native American Tribes on a variety of issues and in a variety of circumstances
boom city runner
Tulalip Tribes Boom City
06.2016 - 02.2024
- I received and delivered orders to guests
- My position was responsible for cash handling, cleaning, sanitizing, organizing, and providing the best possible customer service
SENIOR CENTER SUMMER YOUTH WORKER
Tulalip Tribes
06.2018 - 08.2018
- I prepared meals for elders and seniors
- I also delivered meals to homebound elders and seniors as needed
- I answered multi-line phones, assisted with filing, general cleaning, and any other needed tasks
- While in this position I assisted my supervisors with organizing the monthly calendar events
- These events includes senior bingo events and shopping for elders
- I completed these duties while providing the best customer service possible and adhering to all policy and procedures and maintaining the strictest of confidentiality
Summer Youth Worker
Tulalip Tribes Of Washington
06.2014 - 08.2014
- Developed a strong work ethic through punctual attendance, consistent effort, and adherence to deadlines.
- Demonstrated adaptability by quickly adjusting to new tasks and responsibilities as needed throughout employment tenure.
- Enhanced teamwork skills by collaborating with peers on various projects.
- Strengthened problem-solving capabilities while troubleshooting issues that arose during daily tasks.
- Improved communication skills through daily interactions with colleagues and supervisors.
- Developed unique and thoughtful activities to engage diverse participants in group situations.
- Contributed to a safe and clean work environment by adhering to established guidelines and protocols.
- Developed customer service abilities through assisting visitors and handling inquiries.
Education
High School or GED -
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
Additionalinformation - Experience
- Data entry
- Customer service
- Office environment
- Filing and scanning paperwork
- Handling incoming and outgoing calls
Middleinitial
M
Primaryphone
425-449-9772
Ageover18
True
Validdriverlicense
False
Personal Information
Date of Birth: 07/25/01
Militarystatus
False, False, False
Timeline
CSR
Tulaip Tribes
02.2022 - 02.2024
SENIOR CENTER SUMMER YOUTH WORKER
Tulalip Tribes
06.2018 - 08.2018
boom city runner
Tulalip Tribes Boom City
06.2016 - 02.2024
Summer Youth Worker
Tulalip Tribes Of Washington
06.2014 - 08.2014
High School or GED -
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