Summary
Overview
Work History
Education
Skills
Timeline
Generic

Troymina Brown

Las Vegas,NV

Summary

Adept at enhancing operational efficiency and fostering positive workplace culture, I leveraged my time management and problem-solving skills at Clark County to streamline processes and improve customer satisfaction. My expertise in Microsoft Office and commitment to teamwork significantly contributed to achieving key objectives, demonstrating my ability to meet and exceed employer expectations.

Developed organizational and multitasking skills in fast-paced office environment. Excel in managing schedules, handling correspondence, and maintaining office efficiency. Seeking to leverage these transferable skills in new professional direction to contribute meaningfully to new team or project.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2025
2025
years of professional experience

Work History

Records Technician

Clark County
  • Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
  • Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
  • Received and categorized incoming [Type] and [Type] information requests to begin document processing sequence.
  • Contacted document requestors and obtained additional information required to process document requests.`
  • Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
  • Documented work hours dedicated to research and processing of [Type] document requests.
  • Distributed completed document packages to clients using United States Postal Service, [Type] or [Type] package delivery service.
  • Forwarded documents requiring legal review to [Type] department to obtain instructions for subsequent document resolution.
  • Generated targeted correspondence to accompany transmission of outgoing document packages.
  • Facilitated interdepartmental collaboration through timely sharing of vital documents and information resources.
  • Enhanced efficiency in records retrieval by designing and maintaining a comprehensive filing system.
  • Maintained an organized workplace environment by regularly updating inventory listings and purging outdated materials.
  • Supported internal investigations by promptly locating and providing relevant documents upon request.
  • Collaborated with project teams to ensure proper documentation and record-keeping throughout the lifecycle of major initiatives.
  • Provided exceptional customer service when assisting staff in locating necessary documentation or addressing inquiries about record-keeping procedures.
  • Trained new employees on records management best practices, fostering a culture of accountability and accuracy.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Updated records with new information.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Followed established policies and procedures to maintain compliance with regulations.
  • Followed confidentially regulations to maintain privacy.
  • Transferred inactive records to storage to free up space and preserve history.
  • Generated reports from database systems to track records.
  • Sorted all paperwork and documents alphabetically and according to dates and significance.

Office Specialist

Clark County
03.2019 - Current
  • Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
  • Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
  • Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
  • Received and categorized incoming [Type] and [Type] information requests to begin document processing sequence.
  • Contacted document requestors and obtained additional information required to process document requests.`
  • Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
  • Documented work hours dedicated to research and processing of Public Records and Subpoena document requests.
  • Distributed completed document request to clients using United States Postal Service, Certified delivery service.
  • Forwarded documents requiring legal review to the Clark County assigned District Attorney department to obtain instructions for subsequent document resolution.
  • Generated targeted correspondence to accompany transmission of outgoing document packages.
  • Facilitated interdepartmental collaboration through timely sharing of vital documents and information resources.
  • Enhanced efficiency in records retrieval by designing and maintaining a comprehensive filing system.
  • Maintained an organized workplace environment by regularly updating inventory listings and purging outdated materials.
  • Supported internal investigations by promptly locating and providing relevant documents upon request.
  • Collaborated with project teams to ensure proper documentation and record-keeping throughout the lifecycle of major initiatives.
  • Provided exceptional customer service when assisting staff in locating necessary documentation or addressing inquiries about record-keeping procedures.
  • Trained new employees on records management best practices, fostering a culture of accountability and accuracy.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Updated records with new information.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Followed established policies and procedures to maintain compliance with regulations.
  • Followed confidentially regulations to maintain privacy.
  • Transferred inactive records to storage to free up space and preserve history.
  • Generated reports from database systems to track records.
  • Sorted all paperwork and documents alphabetically and according to dates and significance.
  • Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
  • Ensured timely delivery of mail correspondence both internally and externally through efficient sorting methods.
  • Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
  • Improved customer satisfaction rates by providing prompt assistance with inquiries, concerns, or requests for information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Expedited document processing by developing and implementing a consistent document review procedure.
  • Responded to inquiries from callers seeking information.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Enhanced office efficiency by streamlining filing systems and implementing digital document management techniques.
  • Safeguarded confidential information through proper handling of sensitive documents and adherence to privacy policies.
  • Utilized office management software to record and track customer information.
  • Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Coordinated and scheduled meetings and appointments.
  • Edited documents to keep company materials free of grammar errors.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Compiled and analyzed data to produce reports.
  • Edited and proofread documents for accuracy and completeness.
  • Assisted with onboarding of new employees.
  • Created and maintained detailed records of all office activities.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

First Aide Safety Assistance

Clark County School District, CCSD
12.2002 - 03.2019
  • Observed and monitored children's activities.
  • Offered caring companionship and emotional support.
  • Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Contributed to a positive atmosphere by creating friendly interactions between fellow aides and the nursing team members.
  • Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Assisted with onboarding of new employees as a mentor leader to help new employees reach their full potential as a trusted advisor and supporter.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Compiled and analyzed data to produce reports.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Created and maintained detailed records of all office activities.
  • Edited and proofread documents for accuracy and completeness.
  • Utilized office management software to record and track customer information.
  • Edited documents to keep company materials free of grammar errors.
  • Purchased and maintained office supplies.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Counselor Technician

WestCare
11.2012 - 01.2013
  • Educated families on available community resources, empowering them to make informed decisions about their loved ones'' care.
  • Streamlined case management processes for improved efficiency and better client outcomes.
  • Mentored new Counselor Technicians, sharing expertise on best practices for successful outcomes.
  • Assisted in the development of targeted outreach initiatives aimed at increasing program accessibility for underserved populations.
  • Maintained accurate records of session notes, treatment plans, and client correspondence, ensuring compliance with legal requirements.
  • Coordinated with external agencies to facilitate seamless referral processes for additional support services as needed.
  • Created a supportive environment by promoting inclusivity and cultural sensitivity during all interactions with clients and colleagues.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.

Patient Attendant

UMC Hospital
06.2002 - 09.2002
  • Reduced risk of injury or complications by carefully following established guidelines for lifting, transferring, and positioning patients.
  • Implemented creative strategies to keep patients engaged during their stay, including coordinating activities or providing emotional support.
  • Efficiently managed multiple patient care priorities simultaneously while maintaining a calm demeanor under pressure, contributing to overall hospital performance.
  • Supported nursing staff with routine tasks such as taking vital signs, changing dressings, and administering medication under supervision.
  • Improved patient comfort by consistently providing compassionate care and maintaining a clean, safe environment.
  • Contributed to efficient hospital operations by promptly responding to call lights and addressing patient needs.
  • Maintained patients'' dignity and privacy through respectful communication and adherence to confidentiality protocols.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Collaborated with other medical staff to achieve high level of patient safety and care.

Education

MBA - MBA/Concentration in Health Care Management

University of Phoenix
4035 South River Point Parkway Phoenix, AZ 85040

Bachelor of Science - Human Services Management

University of Phoenix
4035 South River Point Parkway Phoenix, AZ
03-2009

Skills

  • Time management expertise
  • Inventory control
  • Prioritizing work
  • Vendor relations management
  • Scheduling appointments
  • Problem-solving capacity
  • Strong problem solver
  • Calendar management experience
  • Data entry
  • Advanced Microsoft office
  • Professional and mature
  • Records management expertise
  • Office management
  • File maintenance
  • Excel spreadsheets
  • Multi-line phone proficiency
  • Positive attitude
  • Mail management
  • Customer service
  • Clerical support
  • Time management
  • Verbal and written communication
  • Valid Driver's license
  • Dedicated team player
  • Verbal communication
  • File organization
  • Relationship building
  • Organizing and categorizing

Timeline

Office Specialist

Clark County
03.2019 - Current

Counselor Technician

WestCare
11.2012 - 01.2013

First Aide Safety Assistance

Clark County School District, CCSD
12.2002 - 03.2019

Patient Attendant

UMC Hospital
06.2002 - 09.2002

Records Technician

Clark County

MBA - MBA/Concentration in Health Care Management

University of Phoenix

Bachelor of Science - Human Services Management

University of Phoenix

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Troymina Brown