Troynell Daw
New Caney,Texas
Summary
Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests. Committed safety leader aiming to fulfill a Security Supervisor opportunity in which honesty and integrity will be highly valued. Well-versed in emergency protocols and basic first-aid. Pragmatic and professional in all situations. Adaptable security leader accustomed to managing challenging situations with grace and diplomacy. Skilled in managing large-scale public events and monitoring densely crowded areas to provide effective risk management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Security Supervisor
Allied Universal Security Services
01.2024 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Developed and implemented strategies to prevent and respond to security incidents.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Responded swiftly to security incidents and effectively resolved security issues.
- Supervised team of 15 security personnel during shift.
- Kept team compliant with security protocols and appearance standards.
Lavatory and Water
ABM Industries Inc.
10.2022 - 01.2024
- Activated pumps, valves and processing equipment to move water through treatment processes and added chemicals.
- Adhered to EPA and OSHA regulations.
- Optimized water levels in tanks and other systems for best flow and quality.
- Conducted regular inspections of tanks, valves and other equipment to verify compliance with safety and cleanliness standards.
- Maintained a clean and organized workspace for optimal efficiency during busy events.
Liquor Store Clerk
Specs Liquor And Bar Supply
06.2022 - 10.2022
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Received payments by cash, credit, and personal check and remitted correct change.
Package Delivery Driver
UPS
11.2015 - 03.2022
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Ensured accurate documentation of all necessary paperwork required for each delivery, including signatures and proof of delivery slips.
- Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
- Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Prioritized urgent shipments as needed to ensure that critical packages were delivered promptly without compromising other scheduled deliveries.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Assisted in training new drivers on company policies, safety procedures, and best practices for delivering packages effectively.
- Collaborated with other drivers to optimize coverage of assigned territories for maximum efficiency in package delivery times.
Furniture Delivery Driver
Home Furniture Company
04.2018 - 02.2019
- Deliver furniture
- Completed on-time deliveries by choosing best and most efficient routes.
- Demonstrated strong attention to detail while inspecting furniture before delivery, identifying any defects or damages prior to departure from the warehouse.
- Coordinated with management on route adjustments as needed based on traffic conditions or other unforeseen circumstances.
- Handled customer inquiries and concerns regarding deliveries, resolving issues promptly to maintain positive relationships.
- Collaborated with warehouse staff to ensure timely loading and unloading of inventory for delivery.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Assisted with assembly and installation of furniture at customer locations when required.
- Promoted a clean work environment by maintaining a neat appearance both personally and within the vehicle.
- Maintained accurate records of deliveries, including signatures and confirmation documentation.
- Supported fellow drivers in developing their skills by sharing knowledge about safe driving techniques, effective packing methods, and time-saving strategies.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Documented mileage, deliveries, pickups, customer issues and damages.
Account Manager/Collections Agent
Affordable Home Furnishings
01.2017 - 04.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
Daytime Larvacider
Jefferson County Mosquito Control
04.2016 - 09.2016
- Enhanced community safety through regular surveillance and monitoring of mosquito activity.
- Demonstrated commitment to professional growth through participation in relevant training opportunities and industry conferences.
- Reduced mosquito population by applying targeted chemical treatments to breeding sites.
- Evaluated new products or technologies for potential incorporation into company''s existing arsenal of tools against mosquitoes.
- Reduced environmental impact by selecting eco-friendly pesticides when treating affected locations.
- Drove to customer residences and places of business to inspect for pests.
Night Auditor
Hampton Inn
07.2015 - 10.2015
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Logged wake-up call requests and set up automatic rings in system.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Performed nightly updates to room charges and rates.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Performed regular property walkthroughs during the night shift, addressing any safety hazards or cleanliness concerns.
- Promoted hotel loyalty program benefits effectively, increasing membership rates among overnight stayers.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Documented accounts and logs throughout shift to keep up with requirements.
- Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Processed payments securely using the property management system while adhering to strict privacy guidelines.
- Reviewed checklist on daily basis and planned shift accordingly.
- Balanced hotel accounts and resolved discrepancies.
- Organized wake-up call requests diligently, ensuring timely execution for satisfied guests.
Commissioned Auto Sales Consultant
Energy Country Ford
04.2015 - 04.2015
- Drove team revenue totals by bringing in top sales numbers.
- Optimized inventory management by regularly monitoring stock levels and collaborating with purchasing teams on replenishment strategies.
- Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
- Increased customer satisfaction by providing personalized consultations and tailored vehicle recommendations.
- Supported dealership growth by consistently meeting or exceeding performance metrics and contributing to overall team success.
- Collaborated with the finance department to secure desirable financing options for customers, ensuring a seamless purchase experience.
- Organized test drives for interested customers, providing an opportunity for hands-on evaluation of vehicles.
- Enhanced dealership reputation by consistently delivering exceptional customer service and building lasting relationships.
Gym Staff
Planet Fitness
02.2015 - 03.2015
- Enforced rules and held customers accountable for not following gym regulations.
- Sold memberships and personal training sessions to new customers.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Serviced complex equipment quickly to minimize wait times for specific machines.
- Assisted in the promotion of gym events and programs, leading to higher participation rates among members.
- Assisted in the development of promotional materials for the gym, resulting in increased brand awareness and new memberships.
- Implemented safety protocols throughout the facility, reducing potential hazards and maintaining a secure workout space for all users.
Account Manager/Delivery/Collections
Affordable Home Furnishings
12.2014 - 02.2015
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Fire Watch
Kilgore Industrial
10.2014 - 10.2014
- Inspected building properties for fires in progress or for extreme fire hazard situations to identify any areas of concern.
- Helped maintain compliance with OSHA regulations regarding fire safety measures onsite.
- Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
- Performed daily equipment checks, ensuring that all necessary firefighting tools were readily available when needed.
- Reduced fire risks by promptly reporting incidents and unsafe conditions to the appropriate personnel.
- Played an active role in maintaining site security by monitoring access points and verifying visitor credentials as needed during shifts as Fire Watcher.
- Stood watch over potential high-risk sites with charged fire hose and portable fire extinguisher.
Nursing Home Housekeeper
Jefferson Nursing and Rehabilitation
08.2014 - 08.2014
- Clean and maintain neatness of the residents rooms, dining area, etc
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
Security Officer
G4S Secure Solutions
11.2013 - 05.2014
- Patrolled and inspected assigned areas in an effort to protect client's property.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Investigated and/or reported hazards, unusual, suspicious, or illegal circumstances to local police or emergency medical services.
- Monitored and authorized entrance and departure of employees, visitors, and other persons to maintain security of premises.
Fire Watch
KTM Maintenance
09.2013 - 09.2013
- Inspected building properties for fires in progress or for extreme fire hazard situations to identify any areas of concern.
- Helped maintain compliance with OSHA regulations regarding fire safety measures onsite.
- Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
- Performed daily equipment checks, ensuring that all necessary firefighting tools were readily available when needed.
- Reduced fire risks by promptly reporting incidents and unsafe conditions to the appropriate personnel.
- Played an active role in maintaining site security by monitoring access points and verifying visitor credentials as needed during shifts as Fire Watcher.
- Maintained accurate records, documenting observations and actions taken during each shift.
- Facilitated smooth operations during hot work activities by providing continuous surveillance of the area throughout the process.
- Examined fire extinguishing and fire protection equipment to verify functionality and reported repairs and replacements needed.
- Stood watch over potential high-risk sites with charged fire hose and portable fire extinguisher.
Sales Associate
Bath and Body Works
09.2011 - 02.2012
- My duties as a sales associate was to stock products, sell products, handle processing shipment, customer service, and cashiering.
Security Officer
PATRIOT SECURITY INC
06.2011 - 06.2011
- Responsibilities
- Patrolled and inspected assigned areas in an effort to protect client's property.
- Investigated and/or reported hazards, unusual, suspicious, or illegal circumstances to local police or emergency medical services.
- Monitored and authorized entrance and departure of employees, visitors, and other persons to maintain security of premises.
Fire Watch/Hole Watch
GP INDUSTRIES
02.2011 - 02.2011
- Responsibilities
- Inspected building properties for fires in progress or for extreme fire hazard situations to identify any areas of concern.
- Stood watch over potential high-risk sites with charged fire hose and portable fire extinguisher.
Security Officer
HUGHES SECURITY
03.2010 - 03.2010
- Responsibilities
- Monitored and protected assigned property against criminal activity and damage.
- Maintained surveillance of properties by patrolling the grounds on foot and in authorized patrol vehicle
- Enforced rules and regulations of building premises per client's directives.
Correctional Officer IV
TEXAS DEPARTMENT OF CRIMINAL JUSTICE
09.2006 - 01.2010
- Maintained order and security of convicted offenders in maximum security prison setting.
- Enforced procedures of facility amongst inmates, including arbitrating disputes and implementing disciplinary actions.
- Escorted inmates between various units of facility.
- Performed perimeter rounds and tower watch duties.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
US Navy
UNITED STATES NAVY
06.2001 - 03.2003
- Performed all basic seamanship functions aboard ship, including securing vessel to piers using line or wire and rigging.
- Navigated vessels utilizing various compasses and navigational equipment.
- Launched life saving equipment and handled small boats.
- Exercised knowledge of nautical rules and buoys of inland U.S
- Waters.
- Increased efficiency in cargo operations by assisting with loading, unloading, and securing materials.
- Demonstrated flexibility when assigned additional or unexpected responsibilities during shifts at sea or in port.
- Contributed to overall ship security by conducting routine patrols around the deck and reporting any suspicious activities or potential threats.
- Enhanced deck safety by conducting regular maintenance checks and repairs on equipment.
- Participated in training sessions to continually expand skill set and remain current on industry best practices for seamen professionals.
- Displayed proficiency in using various hand tools, power tools, winches, cranes, hoists to complete assigned tasks efficiently.
- Performed lookout duties diligently during watches to ensure the safety of the vessel and crew by detecting hazards or obstacles in the ship's path.
- Maintained clean and organized workspaces to ensure a safe and efficient working environment for the crew.
- Supported smooth docking processes by handling lines, fenders, and anchors effectively during port arrivals and departures.
- Supported firefighting efforts on board by regularly inspecting and maintaining fire safety equipment, including extinguishers, hoses, and hydrants.
- Assisted with lifeboat operations during drills or emergencies, ensuring proper preparation for safe evacuation if necessary.
- Navigated ship under direction of captain and studied actionable insights to avoid collision.
- Chipped, painted and ground deck to maintain structural integrity.
- Rigged pilot ladder and lowered gangway to allow pilot to safely board ship.
- Inspected lifesaving and visual-signaling equipment for defects.
Education
SERVICE SCHOOL COMMAND - Great Lakes Naval Training Center
High School Diploma -
ABRAHAM LINCOLN HIGH SCHOOL
Port Arthur, TX05.2001
Skills
- Class C Advanced technical proficiency utilizing computer, internet and word processing software
- Driving
- Security
- Customer service
- Team Leadership
- CCTV Monitoring
- Staff Management
- Security personnel training
- Security team management
- Patrol operations
- Daily incident reporting
- Emergency Response
- Staffing and scheduling
- Policy Enforcement
- AED Training
- Weapons Screening
- Crime Prevention
- Physical Restraint Training
- Performance Assessment
- Firearms Training
- Takedown maneuvers
- Asset Protection
- Crowd Control
- Schedule Management
Certification
Non-CDL Class C Driver's License
Licensed Security Guard (Texas issued)
Timeline
Security Supervisor
Allied Universal Security Services
01.2024 - Current
Lavatory and Water
ABM Industries Inc.
10.2022 - 01.2024
Liquor Store Clerk
Specs Liquor And Bar Supply
06.2022 - 10.2022
Furniture Delivery Driver
Home Furniture Company
04.2018 - 02.2019
Account Manager/Collections Agent
Affordable Home Furnishings
01.2017 - 04.2018
Daytime Larvacider
Jefferson County Mosquito Control
04.2016 - 09.2016
Package Delivery Driver
UPS
11.2015 - 03.2022
Night Auditor
Hampton Inn
07.2015 - 10.2015
Commissioned Auto Sales Consultant
Energy Country Ford
04.2015 - 04.2015
Gym Staff
Planet Fitness
02.2015 - 03.2015
Account Manager/Delivery/Collections
Affordable Home Furnishings
12.2014 - 02.2015
Fire Watch
Kilgore Industrial
10.2014 - 10.2014
Nursing Home Housekeeper
Jefferson Nursing and Rehabilitation
08.2014 - 08.2014
Security Officer
G4S Secure Solutions
11.2013 - 05.2014
Fire Watch
KTM Maintenance
09.2013 - 09.2013
Sales Associate
Bath and Body Works
09.2011 - 02.2012
Security Officer
PATRIOT SECURITY INC
06.2011 - 06.2011
Fire Watch/Hole Watch
GP INDUSTRIES
02.2011 - 02.2011
Security Officer
HUGHES SECURITY
03.2010 - 03.2010
Correctional Officer IV
TEXAS DEPARTMENT OF CRIMINAL JUSTICE
09.2006 - 01.2010
US Navy
UNITED STATES NAVY
06.2001 - 03.2003
SERVICE SCHOOL COMMAND - Great Lakes Naval Training Center
High School Diploma -
ABRAHAM LINCOLN HIGH SCHOOL
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
David KrouskopDavid Krouskop
Unarmed Security Officer at Allied Universal Security ServicesUnarmed Security Officer at Allied Universal Security Services
Gavin BellGavin Bell
CPA Assistant at KT Bradley CPACPA Assistant at KT Bradley CPA