Summary
Overview
Work History
Education
Skills
Timeline
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Troyona Neal

United States

Summary

Driven and exceptionally organized individual with a seven-year background in administrative expertise.. Adept at creating and maintaining schedules, utilizing advanced skills in Microsoft Outlook for appointment and meeting scheduling, ensuring alignment with healthcare facility protocols. Demonstrated ability to prioritize tasks, resolve scheduling conflicts, and optimize physicians' time for enhanced productivity. Excellent communication skills, both with healthcare professionals and cross-functional teams, contributing to a seamless workflow. Committed to maintaining accuracy and attention to detail in all aspects of scheduling, facilitating smooth operations within a healthcare setting. Seeking to bring my expertise in schedule management and organizational efficiency to a dynamic and growth-oriented environment.

Overview

9
9
years of professional experience

Work History

Clinical Administrative Coordinator/Utilization Management

OPTUM
01.2022 - 08.2023
  • Served as the primary point of contact for healthcare providers and members, ensuring timely access and accuracy of information
  • Managed the extraction and review of faxed requests, maintaining strict compliance with data security and privacy regulations
  • Facilitated efficient coordination of care by receiving electronic referral requests for medical and behavioral services
  • Developed and optimized departmental workflows, enhancing efficiency and data accuracy
  • Ensured compliance with payer guidelines by determining the need for authorizations for medical services
  • Fostered strong partnerships and collaborated with cross-functional teams to enhance patient care and outcomes
  • Demonstrated expert-level troubleshooting and resolution skills for administrative issues, ensuring seamless data management
  • Acted as a liaison between departments, promoting effective communication and streamlined operations.

Operations Manager- Business Owner

A&T Delivery Services
01.2015 - 01.2023
  • Led a team of 10 independent contractors, providing clear direction and supervision in a high-paced courier service environment
  • Implemented efficient staffing and scheduling strategies to ensure round-the-clock coverage and meet customer demands
  • Implemented a real-time tracking system, improving visibility and allowing customers to track their packages in transit
  • Oversaw vendor performance and maintain strong vendor relationships to ensure timely deliveries of supplies
  • Achieve high levels of customer satisfaction through effective training and scheduling
  • Trained and mentored 10 team members, fostering a culture of accountability and continuous improvement
  • Participate in decision-making and issue escalation processes related to training and implementation.

HRIS PAYROLL

NORDSTROM
12.2020 - 10.2021
  • Addressed and resolved employee ticketing inquiries and issues within SLA
  • Serve as a Subject Matter Expert on employee hours and provide guidance to team members
  • Utilize Tableau to generate comprehensive reports that provide valuable insights for decision-making
  • Conduct thorough investigations of ticketing issues and maintain clear and accurate documentation
  • Address complex issues faced by HR directors using your expertise to identify and implement effective solutions
  • Ensure accuracy and compliance with company policies in the processing of employee time and attendance data.

Patient Care Coordinator

Swedish Medical Group
09.2017 - 12.2020
  • Managed the daily schedules of two physicians, ensuring optimal time utilization and efficiency.
  • Collaborated effectively with healthcare professionals to streamline documentation and communication
  • Created and maintained schedules using organizational skills to prioritize and coordinate appointments, meetings, and other professional commitments.
  • Utilized Microsoft Outlook to schedule and manage appointments, meetings, and events in alignment with healthcare protocols.
  • Implemented effective communication strategies to keep physicians informed of their daily schedules and any adjustments
  • Maintained accuracy and attention to detail in scheduling to uphold the standards of patient care and support healthcare delivery.
  • Collaborated with cross-functional teams to address scheduling conflicts and facilitate smooth operations within the healthcare environment.
  • Proactively identified and resolved scheduling issues to maintain a streamlined workflow for the physicians.
  • Analyzed and optimized workflows, enhancing productivity and satisfaction
  • Demonstrated efficient issue resolution in managing patient service and administrative tasks
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.

Education

Google Cybersecurity by Google -

Coursera
01.2023

Healthcare IT Support -

John Hopkins University

Business Management- Associate -

Edmonds College

Skills

  • Appointment Scheduling
  • Administrative Support
  • Strong Analytical skills
  • Ethical mind-set
  • Attention to detail
  • Communication skills
  • Adaptability
  • Problem-solving skills
  • Collaboration

Timeline

Clinical Administrative Coordinator/Utilization Management

OPTUM
01.2022 - 08.2023

HRIS PAYROLL

NORDSTROM
12.2020 - 10.2021

Patient Care Coordinator

Swedish Medical Group
09.2017 - 12.2020

Operations Manager- Business Owner

A&T Delivery Services
01.2015 - 01.2023

Google Cybersecurity by Google -

Coursera

Healthcare IT Support -

John Hopkins University

Business Management- Associate -

Edmonds College

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Troyona Neal