Summary
Overview
Work History
Education
Skills
Certification
Hobbies including playing guitar and fishing
Timeline
Generic

Troy R. McClain

Mount Joy,PA

Summary

Experienced in quality management, quality engineering, procurement and supervision along with a steady history of quality experience and performance. Accomplished communicator with excellent organizational skills with the ability to train and motivate personnel and promote team spirit. Expertise in quality management systems, program implementation, and continuous improvement organizational structure. Currently possess years experience in manufacturing environment related to; quality management, procurement management, quality engineering, and ISO 9001 quality management systems consulting. Key accomplishments include but are not limited to quality control professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement. Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation. Hardworking Quality Assurance Manager with extensive knowledge of product inspections to multitask effectively. Skilled at managing long-term quality goals and day-to-day organization.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Quality Assurance/ISO 9001 Mgr.

United CoolAir, LLC.
07.2023 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Quality Assurance Mgr. / ISO 9001 Man. System Mgr.

IWI US, Inc.
12.2012 - 02.2023
  • (USA startup company; 1 of 4 managers}, : While working at IWI US, a subsidiary of IWI Israel, some of my many job functions include being responsible for the implementation, training and maintenance of a world class quality management system (QMS)
  • Created the Quality Policy and Procedure Manuals that meet the requirements of the ISO 9001; 2008 & 2015 International Standard, Standard Operation Procedures (SOPs), work instructions, forms, and so on
  • The quality management system created also meets all regulatory, state, and federal laws with regards to International Traffic in Arms Regulations (ITAR), and the Bureau of Alcohol, Tobacco, Firearms and Explosives (BATFE)
  • Created the entire Quality System relative but not limited to; customer focus, metrology, cosmetic, calibration, geometric dimensioning and tolerancing (GD&T), statistical process control (SPC) and so on
  • Work closely with Suppliers relative to PPAPs, Corrective/Preventive Action, 8Ds, and quality standard requirements
  • Perform Supplier Audits throughout the Midwest, Southern and North Eastern US along with overseas audits in Israel and Turkey
  • The skills listed only cover a very small area of my job functions at IWI US
  • I was very involved with project management and special processes relative to the Manufacturing and Assembly environment
  • Other functions include training / certifying employees and the implementation of our Safety Program along with creating the internal QMS auditing program
  • One or the things that I am most proud of while at IWI US is; being a part of a great startup team which received the NRA golden bullseye award (rifle of the year) the first year we brought product to the US market. This is the highest most prestigious award that is recognized within the firearm market relative to rifles
  • Other duties include creating and implementing new standards with regards to new product that are in the development stages for research, development and testing (RD&T)
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Work closely monitoring and addressing customer complaints through continuous improvement objectives with a focus on exceeding the customer's expectations.
  • Improved safety procedures to create safe working conditions for workers.

Supplier Quality Engineer

Harley Davison Motorcycle Company
09.2009 - 11.2012
  • Worked as a contract consultant employee
  • My duties include but are not limited to; weekly and monthly quality reporting, attending and providing quality input for end of shift meetings, maintenance of the purchasing process Guide (work instructions), and PPAP reviews
  • Additional job functions related to problem investigations include; product containment, supplier communication, the facilitation of identifying problematic root cause and implementing corrective and preventive action measures
  • My duties also included working as a Corrective Action Request Champion to assure that improvement methods are realized from the initiation of complaint or problem, to the completed / close out phase
  • My reason for leaving HD was due to my contract coming to close
  • I was also approached by HD staff for direct hire with the organization but the position offered involved extensive travel to China which was not appealing to me.
  • Identified and defined production-critical supplier issues, providing differentiation from [Type] quality control discrepancies.
  • Collaborated with cross-functional teams to develop and implement process changes.
  • Traveled to assigned supplier facilities to verify supplier staff qualifications via multiple modes of inspection and investigation.
  • Monitored and optimized production processes to increase throughput and improve quality.
  • Conducted evaluations of equipment and machinery to verify optimal performance and efficiency.
  • Developed and implemented process improvements to reduce costs and increase efficiency in industrial production.
  • Led root cause analyses to identify and address problems in industrial production.
  • Maintained amiable relationships with suppliers through difficult quality control issues, supporting healthy business interactions.

ISO 9000 Management Representative/Coordinator

Billet Industries Inc
10.2007 - 08.2009
  • Functions: I was hired by Billet Industries, in October 2007' as their ISO 9001 management system representative
  • My duties were to orchestrate, implement, and oversee their ISO 9001:2000 Quality Management System
  • The Quality Policy, Procedures Manual, and Standard Operating Procedures were developed October 2007' through January 2008'
  • During this phase the ISO 9000:2000 documentation was presented to the B.I.I executive management team for review & approval
  • Companywide training for all ISO procedures started February 2008' and was completed June 2008'
  • Billet Industries, Inc. was audited by our Registrar Certification Body (KEMA Registered Quality) October 2008' and received their ISO certification November 2008'. (Certification was achieved on the first try audit attempt by Dekra)
  • Due to economical slow down, I was released Aug 31, 2009'
  • My other duties included but were not limited to; quality engineering, quality dynamics, SPC, component inspection and continuous improvement activities
  • Additional responsibilities were to create procedures, train internal auditors, oversee and manage the ISO 9000 Management System
  • Address and evaluate root cause and improvements related to customer complaints
  • Set-up and control gage calibration system.

Quality Manager, Management Representative, and Procurement Manager

Flinchbaugh-Kurtz Company, Inc.
01.2005 - 10.2007
  • I was rehired by The Flinchbaugh Company in January 2005' to repair an ISO 9000 system that was neglected for three years. (The company was in a death spiral and was going to lose its ISO certification on March 31st, 2005')
  • Through dedication and considerable hours, I corrected their ISO 9000 system in three short months
  • ISO 9000 registration was continued and re-certification was issued by an independent Registrar Certification Body
  • Also worked as the Procurement Manager until the company was able to hire a qualified individual for that job function which enabled me to focus my energy and skills on their quality, engineering, and ISO 9001 management system
  • Address and evaluate root cause and improvements related to customer complaints
  • Set up and control calibration system
  • Assist with quotes
  • Assure all document and quality related resources were available and communicated at all levels of appropriate management to perform specific job functions.

Quality/Process Engineer/Dimensional Consultant

Harley Davidson Inc
09.2001 - 01.2003
  • Independent contract consultant through Dimensional Tooling Solutions in Rochester Hills, MI. (Now part of Genesis Systems)
  • Redline, markup, and recommend changes for all softail motorcycle parts drawings for the HD Keystone project.
  • Recommend continuous improvement methods for manufacturing cells and outside service processes
  • Participated in Design of experiments and Gage R&R studies for new manufacturing and assembly cells
  • Recommended tooling & fixturing techniques for continuous improvement methods
  • Organization and tracking of multiple components for pilot runs, engineering changes and corrective and preventive actions.



Education

Associate of Arts - business

American Intercontinental University (AIU)
5550 Prairie Stone Parkway, Hoffman Estates, IL.
04.2012

Skills

  • Strong background working with metals and plastics industry (Raw materials, stamping, fabrication/welding, castings, ferrous and non-ferrous metals, MIM, and plastic injection molding)
  • Certified Lead Assessor and Auditor for the ISO 9001: 2015 Quality Management System
  • Part of a management team implementing new business startup in USA at IWI US, Inc
  • Creating marketing plans, objectives, and goals
  • Quality management
  • Procurement management
  • Internal & external quality audits
  • Setting and achieving business organizational goals
  • Corrective and preventive action along with root cause analysis and continuous improvement methods that includes developing process flows
  • Lean manufacturing
  • Customer realization and communication
  • Proficient in
  • Microsoft Office Word, Power Point presentations, and Excel for reporting, tracking and communication
  • Evaluate prints and make improvement recommendations for GD&T and functional datum's along with recommendation for product dimensional inspection methods
  • Organizing, evaluating and tracking of internal and external processes
  • Special Processes (Heat treat, plating, mil-spec coatings,
  • Worked with various military & federal specifications
  • Membership: American Society for Quality(ASQ)

Certification

  • Statistical Process Control (SPC)
  • 9001: 2015 Lead Auditor
  • Geometric dimensioning and tolerancing.
  • Advanced blueprint reading
  • 5S Lean manufacturing

Hobbies including playing guitar and fishing

My hobbies include playing guitar, fishing, fly tying, gardening, hiking, spending time in the mountains and the beach, and spending time with my family. I also enjoy sharing knowledge with others.

Timeline

Quality Assurance/ISO 9001 Mgr.

United CoolAir, LLC.
07.2023 - Current

Quality Assurance Mgr. / ISO 9001 Man. System Mgr.

IWI US, Inc.
12.2012 - 02.2023

Supplier Quality Engineer

Harley Davison Motorcycle Company
09.2009 - 11.2012

ISO 9000 Management Representative/Coordinator

Billet Industries Inc
10.2007 - 08.2009

Quality Manager, Management Representative, and Procurement Manager

Flinchbaugh-Kurtz Company, Inc.
01.2005 - 10.2007

Quality/Process Engineer/Dimensional Consultant

Harley Davidson Inc
09.2001 - 01.2003

Associate of Arts - business

American Intercontinental University (AIU)

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Troy R. McClain