TROY TERNES
Bismarck
Summary
Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 3 years of related experience.
Overview
39
39
years of professional experience
Work History
Unit Secretary/CNA
Sanford Health
01.2020 - Current
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Owner/Manager
Spotlight Tanning Salon
08.1997 - 01.2020
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Ordering supplies, tanning lotions, lamps, ect.
- Hiring/managing employees.
CNA
Medcenter One
05.1993 - 03.1997
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Night Audit Manager
Days Inn Hotel
01.1989 - 12.1992
- Improved guest satisfaction by efficiently managing night audit operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, enhancing overall guest experience.
- Ensured accurate financial reporting with thorough end-of-day procedures and reconciliation of all transactions.
- Maintained high levels of security by vigilantly monitoring hotel premises and promptly addressing any safety concerns.
- Managed nightly room assignments effectively, accommodating special requests when possible for greater guest satisfaction.
Front Desk Receptionist
Expressway Inn
04.1988 - 01.1989
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Cashier
K-mart
05.1985 - 06.1988
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
GED -
Bismarck High School
Bismarck, ND05.1987
Skills
- Nursing station operations
- Medication stock orders
- Patient data confidentiality
Accomplishments
- Achieved the Star Award on 1NW by my manager at the time, Danita Edland for excellent patient care and teamwork in 2022.
Timeline
Unit Secretary/CNA
Sanford Health
01.2020 - Current
Owner/Manager
Spotlight Tanning Salon
08.1997 - 01.2020
CNA
Medcenter One
05.1993 - 03.1997
Night Audit Manager
Days Inn Hotel
01.1989 - 12.1992
Front Desk Receptionist
Expressway Inn
04.1988 - 01.1989
Cashier
K-mart
05.1985 - 06.1988
GED -
Bismarck High School
Similar Profiles
Skya BrandonSkya Brandon
Registered Nurse, Intensive Care Unit at Sanford HealthRegistered Nurse, Intensive Care Unit at Sanford Health
Sara ZieglerSara Ziegler
Radiological Technologist at Sanford HealthRadiological Technologist at Sanford Health
MOLLY HARPERMOLLY HARPER
Patient Access Representative at Sanford HealthPatient Access Representative at Sanford Health
Aubrey PrestonAubrey Preston
RN Pre/post Operative at Sanford HealthRN Pre/post Operative at Sanford Health
Saysia SanchezSaysia Sanchez
Barista at StarbucksBarista at Starbucks