ROBERT 'TROY' WILKINSON
Fort Worth
Summary
To continue my IT career with a company to successfully deploy, evaluate, and implement solutions to ensure successful projects. To be an asset and team member to a company that is working in a field that will continue to improve the lives of the community.
Adaptable and positive individual with strong aptitude for technology and operations. Possesses foundational understanding of safety protocols and mechanical systems, coupled with skills in troubleshooting and equipment maintenance. Committed to maximizing operational efficiency and ensuring smooth workflow.
Experienced with operational systems and equipment maintenance, enhancing workflow efficiency and safety standards. Utilizes strong problem-solving skills to address and resolve operational challenges effectively. Knowledge of team collaboration and adaptability ensures smooth operations under changing conditions.
Operations professional with proven track record in optimizing workflows and ensuring efficient production processes. Skilled in troubleshooting, equipment maintenance, and quality control. Strong team player known for adaptability and consistent results in dynamic environments. Known for reliability and effective collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Technician II
Cyxtera
02.2012 - Current
- Work with internal and external teams to coordinate maintenances and activities
- Server/switch rack and stack
- Cabling and labeling of CAT5 and fiber cables
- Extending cross connect circuits from the various MMRs to customers environments
- Deploying structured cabling from the MMR to customers handoffs
- Performing remote hands work for customer requests
- Gathering cable lengths for cross connects and ECO bundles
- Escort and supervise 3rd party technicians
- Communicate with customers using phone, email, ticketing systems, WebEx, MicroSoft Teams, and other forms of communications
- Complete internal and external requests in a professional and timely matter
- Work in the shipping/receiving area
- Preform daily data center protocols
- Work the security front desk
- Troubleshoot hardware issues
- Troubleshoot cabling with the use of Fluke, EXFO, and other various cabling testers
- Installing/swapping server and switch hardware
- Auditing of customers cabling and devices
- Monitor data center alarms and coordinating with the facilities team to troubleshoot alarms
- Optimized operations efficiency by streamlining processes and implementing innovative solutions.
- Demonstrated expertise in equipment operation, contributing to higher quality outputs within tight deadlines.
- Conducted thorough root cause analyses for recurring issues, leading to long-term resolutions and minimized system disruptions.
- Increased overall productivity with effective communication between team members and various departments.
- Reduced equipment downtime through regular maintenance checks and swift troubleshooting.
- Collaborated on cross-departmental projects for improved operational performance and resource allocation.
- Provided exceptional customer support by promptly addressing concerns and taking proactive measures to prevent future issues from arising.
- Researched database failures and collaborated with operations team to resolve problems.
- Supported project completion under tight deadlines, efficiently coordinating with different departments.
- Enhanced operational efficiency by conducting regular system diagnostics and maintenance checks.
- Streamlined equipment setup for increased productivity, carefully planning and executing configurations.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Streamlined processes for hardware installation, saving time and reducing potential errors during deployment.
- Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
- Dressed and labeled cables for easy identification and traceability.
- Identified and reported problem devices and replaced defective parts.
- Increased data center efficiency by implementing new server management techniques and troubleshooting methods.
- Assisted with the planning and execution of large-scale infrastructure upgrades, ensuring minimal disruption to client services.
- Reviewed network design and set up copper and fiber-optic cabling infrastructures.
- Provided expert guidance during critical incidents, ensuring prompt resolution of issues and minimizing impact on client services.
- Entered device locations and cable connections into database.
- Maintained strict adherence to safety protocols, ensuring safe working environment for all staff.
- Increased server rack density without impacting thermal performance, maximizing space utilization.
- Enhanced network uptime by meticulously organizing and managing cable installations in data center.
- Performed network security design and integration duties.
- Utilized source code control for tracking configurations and changes.
Education
Basic Law Enforcement Training -
Mitchell Community College
Statesville, NC01.1994
Skills
- Operational efficiency
- Equipment inspection
- Hardware diagnostics
- Welding techniques
- IT support
- Operations monitoring
- Server management
- Data center operations
- System administration
- Network troubleshooting
- Structured cabling
- Computer hardware troubleshooting
- Network support
- Performance optimization
- Asset management
- Security protocols
- Infrastructure monitoring
- Server configuration
- Hardware and software repair
- Diagnostic testing
- VPN configurations
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Troubleshooting skills
- Organizational skills
- Effective communication
- Relationship building
- Task prioritization
- Self motivation
- Wireless networking
- Analytical thinking
- Network diagnostics
- User support
- Project management
- Server maintenance
- Change management
Certification
- Microsoft Technology Associate, Networking Fundamentals- Microsoft.
- Google Cloud Certified – Associate Cloud Engineer - Google Cloud Platform.
- Check Point Certified Security Administrator (CCSA) R80- Check Point Software Technologies Ltd.
Additional Information
Further references available upon request
Timeline
Operations Technician II
Cyxtera
02.2012 - Current
Basic Law Enforcement Training -
Mitchell Community College
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