Troy Wright

• Curate and maintain an extensive wine list tailored to a diverse clientele
• Lead tableside wine service with emphasis on education and experience
• Train front of house staff on wine pairings and service etiquette
• Oversee wine inventory and vendor relations to ensure quality and consistency

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Taught staff how to deliver outstanding service to every guest without sacrificing profit objectives.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Cultivated warm relationships with regular customers.
• Observed servers to provide feedback and coaching in areas requiring improvement.
• Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.

Used extensive wine knowledge to upsell and improve guest experience

• Delivered french service throughout the dining experience
• Won multiple service and sales related competitions
• Maintained a $150+ PPA through suggestive selling and menu guidance
• Participated in offsite events and new restaurant opening trainings