Overview
Work History
Certification
Summary
Education
Skills
Accomplishments
Work Availability
Software
Quote
Affiliations
Work Preference
Timeline
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Tru Lee Silver-Young

Healthcare Admin
Reedsburg,WI

Overview

19
19
years of professional experience
6
6
years of post-secondary education

Work History

Medication Technician

Emeritus at Federal Way
Federal Way, WA
08.2011 - 06.2011
  • As a Certified Medication Technician, I administered prescribed medications to patients and maintained related medical records.
  • Verified identity of patient receiving medication and recorded name of drug, dosage, and time of administration on specified forms or records.
  • Administered insulin according to sliding scales given by medical provider, reconciliation of medication records and daily pharmaceutical delivery.
  • Interpreted all medical orders, ordered medication and implemented proper dosage.

Medical Administrative Assistant / Assistant to Director of Nursing

Village Green Retirement Campus
Federal Way, WA
05.2011 - 06.2011
  • Generated both monthly and annual budgets.
  • Managed supply chain within the approved budgets.
  • Transportation for residents to varying facilities in area.
  • Maintained and organized all medical records for 167 bed facility in accordance with state and federal regulations.
  • Maintained staff scheduling, hiring, training, drug testing and disciplinary actions.
  • Tracked all action involving complaints, grievances and appeals.
  • Counseling staff on all policies and procedures to meet state and federal requirements.
  • Implemented incentive programs for staff.
  • Provided coverage within the medical unit on an emergency basis.
  • Organized daily cares and utilized critical thinking skills to proceed in a safe, accurate, and timely manner.
  • On occasion, worked as a team to provide life saving measures.
  • Implemented tracking digitally for staffing, recorded and submitted daily 801 reports.
  • Double checked all MAR's monthly, and submitted them to medical providers for updated medication list and reconciled.
  • Communicating with staff, executive management, medical providers, activities coordinator and transportation, to meet resident needs and provide quality of life.
  • Enriching the lives of residents in psychosocial needs, medical needs, physical needs.

Advanced Medical Support Assistant

Tomah Veterans Affairs Medical Center
Tomah, WI
12.2015 - 03.2025
  • Data collection with updates on daily basis to various programs in several areas to ensure proper service to veterans.
  • Coordination and organization of program requirements with discharge planning.
  • Communicate with multiple mental health providers, veterans, and departments throughout the VA to ensure the veterans are meeting program requirements.
  • Ensuring that all communicated requests are handled in accordance with proper privacy regulations, while expediting in timely manner.
  • Educating veterans on locations of programs and scheduling for proper groups and appointments.
  • Educating providers on attendance of programs by veterans.
  • Ordering of all supplies requested within the program and its budgetary lines.
  • Providing coordination of inter departmental response to disasters such as flooding, fire, behavioral and medical emergencies.
  • Customer service is always delivered with the highest quality in a professional manner, while supporting the VA mission.
  • Advocating for change in procedures to provide a smooth process for veterans in recovery.
  • Handling complaints for change to ensure continuity of care per program policy and procedures is followed.
  • Handling multi-line phone requests and scheduling for multiple programs on station and throughout VISN.
  • Preparing correspondence, generating and analyzing reports, handling and processing consults for multiple programs in timely manner.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Interviewed patients to verify and update clinical and demographic records.

Certified Nursing Assistant

Tomah Veterans Affairs Medical Center
Tomah, WI
12.2015 - 12.2017
  • Provided documentation of all daily living skills provided to veterans in various stages of palliative care, hospice care, respite care.
  • Demonstrated the safe use of equipment, supplies, and treatment procedures to benefit the comfort of the veteran in providing for their physical, mental, and social needs.
  • Provided monitoring and care to veteran at end of life and support to the family.

Medical Records Director

Tomah Rehabilitation and Nursing Center
Tomah, WI
04.2015 - 12.2015
  • Provided various administrative duties, such as accounts payable (i.e., collections, invoices of medical supplies, transportation costs, linen services, food service, and marketing expenses), with setting priority guidelines.
  • Was responsible for all staffing and coordination of patient transportation to outside appointments.
  • Human resource duties, to include training of new hires, completing background checks, tracking of annual reviews, licensing verification, tracking and implementation of disciplinary actions, including grievance handling.
  • Coordination and tracking of all employee's files.
  • Ensuring that all employee education and drug screens are documented properly.
  • Responsible for all facility wide medical records for past 30 years, in accordance with state and federal regulations.
  • Implemented and organized scanning of past resident medical records into digital record keeping system.
  • Providing the highest quality customer service to residents and families as a health care professional while adhering to HIPAA guidelines.

Certified Nursing Assistant

Tomah Rehabilitation and Nursing Center
Tomah, WI
09.2011 - 04.2015
  • Assisting providers/nursing with patient care treatments.
  • The organizing of daily cares and utilization of critical thinking skills to proceed in safe, accurate, and timely manner.
  • On occasion working as a team to provide life saving measures.
  • Demonstrated the safe use of equipment, supplies, and treatment procedures to benefit the comfort of the patient in providing for their physical, mental, and social needs.
  • Documented all daily cares provided to residents in various stages of recovery.

Certified Nursing Assistant

Rolling Hills Rehabilitation Center
Sparta, WI
08.2012 - 07.2014
  • Transported residents to and from various appointment and surgical procedures at various medical facilities in the area, as well as to different community activities.
  • Assisting providers/nursing with patient care treatments.
  • The organizing of daily cares and utilization of critical thinking skills to proceed in safe, accurate, and timely manner.
  • On occasion working as a team to provide life saving measures.
  • Demonstrated the safe use of equipment, supplies, and treatment procedures to benefit the comfort of the patient in providing for their physical, mental, and social needs.
  • Documented all daily cares provided to residents in various stages of recovery.

Volunteer services coordinator -Intern

St. Francis Hospital
Federal Way, WA
01.2007 - 05.2007
  • Responsible for overseeing Volunteer activities within the organization.
  • Interviewed and selected Volunteers, placing them in different roles based on their qualifications and maintained accurate records.
  • Wrote grants for new equipment and uniforms for the volunteers.
  • Maintained all aspects of volunteer run gift shop.
  • Kept records of gift shop supplies and ordering, balanced books daily.
  • Wrote reports for and presented to the Board of Directors, P&L Statements, progresses and projected growth of the volunteer program.

Patient Resource Representative

Behavior Health Psychiatry & Counseling Clinic - Valley Medical Center
Renton, WA
06.2006 - 12.2006
  • Responsible for inbound call handling for Primary and Specialty Clinics supported by the Patient Resource Center.
  • Responsible for complete and accurate registration, scheduling and admission of patients for Behavioral Health providers.
  • Collection of all copays and insurance verifications.
  • Reconciliation of Cashbox and credit receipts at end of each day.
  • Maintaining client records for all providers within the Behavioral Health clinic.

Certification

  • CNA - Certified Nurse Assistant #194749

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Education

Bachelor of Science - Healthcare Administration

Globe University
La Crosse, WI
03.2012 - 06.2015

Associate of Arts - Liberal Arts

Soumi College
Hancock, MI
08.1992 - 06.1995

Skills

  • proficiency
  • Medical record assessment
  • Medical terminology proficiency
  • Medical office support
  • Proficient in patient scheduling
  • Conflict resolution techniques
  • Patient care coordination
  • Patient appointment management
  • Patient records maintenance
  • HIPAA compliance
  • Electronic health records management
  • Patient communication
  • Stress management techniques

Accomplishments

  • Recognized for going above and beyond the call of duty.
  • Recognized for outstanding dedication to patient care.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Excell

Word

Outlook

Teams

Publisher

Powerpoint

One note

Quote

The cave you fear to enter contains the treasure you seek.
Joseph Campbell

Affiliations

  • Badger steam and gas engine club

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balancePersonal development programsHealthcare benefitsCareer advancementPaid time offPaid sick leave401k match

Timeline

Certified Nursing Assistant

Tomah Veterans Affairs Medical Center
12.2015 - 12.2017

Advanced Medical Support Assistant

Tomah Veterans Affairs Medical Center
12.2015 - 03.2025

Medical Records Director

Tomah Rehabilitation and Nursing Center
04.2015 - 12.2015

Certified Nursing Assistant

Rolling Hills Rehabilitation Center
08.2012 - 07.2014

Bachelor of Science - Healthcare Administration

Globe University
03.2012 - 06.2015

Certified Nursing Assistant

Tomah Rehabilitation and Nursing Center
09.2011 - 04.2015

Medication Technician

Emeritus at Federal Way
08.2011 - 06.2011

Medical Administrative Assistant / Assistant to Director of Nursing

Village Green Retirement Campus
05.2011 - 06.2011

Volunteer services coordinator -Intern

St. Francis Hospital
01.2007 - 05.2007

Patient Resource Representative

Behavior Health Psychiatry & Counseling Clinic - Valley Medical Center
06.2006 - 12.2006

Associate of Arts - Liberal Arts

Soumi College
08.1992 - 06.1995

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