Trumaine Young
Little Elm,TX
Summary
- Experienced Customer service with more than 15 years in the field. Ability to manage, including staff recruitment, and issue resolution.
- Skilled in data entry, scanning documents in paperless documents, and ensuring compliance with paperwork deadlines.
- Manage in a fast-paced, diverse environment with focus on client and customer services, entrepreneurship and building and growing a strong business
- Collaborate with internal departments to develop event specific plans per client needs
- Oversee day -to- day operations and drives the operational process while carefully planning for future events
Multi-talented team player consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
17
17
years of professional experience
Work History
Insurance Agent
Centene, Superior Health Services
01.2022 - 01.2025
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Deputy Campaign Manager
Planned Community Management
06.2022 - 12.2022
- Defined all campaign roles and filled positions.
- Oversaw teams of volunteers and monitored effectiveness of each area.
- Utilized social media advantageously for free and persuasive media.
- Created grassroots campaign initiatives mobilizing type support.
- Handled early-voter and election day operations to report procedures and managed voter outreach protocols.
- Performed timeframe staff evaluations and addressed areas for improvement.
Disaster Case Supervisor
BCFS Health Services
09.2016 - 11.2018
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Maintained daily roster with status of assigned cases to direct appropriate case progress.
- Referred families to shelters, legal resources and educational programs.
- Worked with senior case managers to coordinate team development activities and trainings.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Expedite Supervisor
George R. Brown Convention Center
03.2010 - 07.2015
- Adhere to all HACCP regulations for sanitation, food handling, and storage.
- Supervise, evaluate, and provide performance feedback to ensure all company standards are met.
- Lead production employees to perform in a proficient manner, providing motivation through personal example and interpersonal skills.
- Train new hires on safety and sanitation standards, food and drink preparation , customer service, cash handling policies and procedures.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Texas Southern University, Office of Recruitment
08.2007 - 06.2009
- Scheduled and performed campus activities and tours.
- Provided assistance to prospective students and guests of the facilities.
- Public speaking that relates to the promotion of post-education.
Guidance Counselor
HISD, Houston Independent School District
08.2008 - 05.2009
- Offered services to students to ensure path to post-education.
- Scheduled and performed campus activities and tours.
- Provided a mentor program to have direct contact with student needs.
Education
Diploma - undefined
Delhi High School
CAB.S - Metaphysics
University of Metaphysics
Arizona07.2020
General Studies
Texas Southern University
Houston12.2015
Skills
- Cash handling
- Customer service
- Mentor
- Promotion
- Safety
- Interpersonal skills
- Insurance
- Policies
- Public speaking
- Selling
- Vendor Relationship Management
- Volunteer Organization
- Regional Campaign Management
- Campaign Coordination
- Visual Storytelling
- Facilitating Coordination
- Public Presentations
Affiliations
- Member, Boss Up International Non-Profit, 2018 to Current
Contact
Dallas, TX 76123
Education
Houston ,Arizona
Timeline
Deputy Campaign Manager
Planned Community Management
06.2022 - 12.2022
Insurance Agent
Centene, Superior Health Services
01.2022 - 01.2025
Disaster Case Supervisor
BCFS Health Services
09.2016 - 11.2018
Expedite Supervisor
George R. Brown Convention Center
03.2010 - 07.2015
Guidance Counselor
HISD, Houston Independent School District
08.2008 - 05.2009
Texas Southern University, Office of Recruitment
08.2007 - 06.2009
Diploma - undefined
Delhi High School
B.S - Metaphysics
University of Metaphysics
General Studies
Texas Southern University
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