Truc Pham
Yukon,OK
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Order Puller
Hobby Lobby Warehouse
Oklahoma City, OK
02.2025 - Current
- Collaborated with team members to ensure accurate order fulfillment and timely shipping.
- Maintained inventory accuracy through regular cycle counts and adjustments.
- Implemented safety protocols to minimize workplace hazards and ensure compliance.
- Trained new employees on best practices for order pulling and warehouse operations.
- Optimized workflow through effective collaboration with other departments such as receiving, shipping, and customer service.
- Succeeded in meeting daily order pulling targets consistently, contributing significantly to the overall efficiency of the warehouse operations.
Cashier
Yucatan Taco Stand
OK
10.2024 - 07.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance operational efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Shift Leader
Eastside Pizza House
Oklahoma City, OK
04.2022 - 09.2024
- Supervised daily operations, ensuring efficient workflow and high-quality service.
- Trained and mentored team members on best practices and operational standards.
- Resolved customer complaints swiftly, enhancing overall dining experience and satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Cashier/Stocker
SUPER C MART
Noble, OK
09.2021 - 12.2021
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Epic Charter School
Remote06.2024
Skills
- Cash Handling
- Shift Management
- Cashiering
- Customer service
- Critical thinking
- Customer relations
- Payment processing
Timeline
Order Puller
Hobby Lobby Warehouse
02.2025 - Current
Cashier
Yucatan Taco Stand
10.2024 - 07.2025
Shift Leader
Eastside Pizza House
04.2022 - 09.2024
Cashier/Stocker
SUPER C MART
09.2021 - 12.2021
High School Diploma -
Epic Charter School