TRUC-VAN NGUYEN
KENT,WA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy-technician
Rite-Aid Pharmacy
04.2021 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Operation Fulfillment Associate
Persona Nutrition
09.2020 - 04.2021
- Streamlined order processing by implementing efficient picking and packing techniques.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Full Charge Accounting Receivable
Greenleaf Distributing
01.2010 - 09.2018
- Streamlined financial processes by implementing efficient accounting software and procedures.
- Reduced outstanding accounts receivable balances by establishing effective collection strategies and maintaining consistent follow-up procedures.
- Processed bank deposits and reconciled financial statements.
- Collaborated with accountants and prepared financial reports.
- Managed all petty cash.
- Prepared accurate cash flow reports.
- Administered coding on all documents.
- Input financial data and produced reports using [Software].
- Generated invoices upon receipt of billing information and tracked collection progress.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Entered figures using 10-key calculator to compute data quickly.
Education
Associate of Arts -
Renton Technical College
Renton, WA06.1998
Skills
- Drug Inventory Management
- Workflow Optimization
- Drug safety
- Prescription Filling
- Order Verification
- Insurance Billing
- Insurance Verification
- Answering customer questions
- Problem-solving skills
- Advanced math skills
- Data Entry
- Payment Processing
- Teamwork and Collaboration
- Attention to Detail
- Cash Register Operations
- Drug utilization review
- Pharmacy Software Proficiency
- Supply Restocking
- Processing payments
- Manual and automated medication dispensing
Certification
- CPhT - Certified Pharmacy Technician
Languages
Vietnamese
Full Professional
Timeline
Pharmacy-technician
Rite-Aid Pharmacy
04.2021 - Current
Operation Fulfillment Associate
Persona Nutrition
09.2020 - 04.2021
Full Charge Accounting Receivable
Greenleaf Distributing
01.2010 - 09.2018
Associate of Arts -
Renton Technical College
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