Truc Mai Nguyen
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Manager
Ikigai With a Taste of Saigon
03.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Used POS system to enter orders and process payments.
Life Insurance Agent
Transamerica Life Insurance Company
05.2023 - Current
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Educated clients on insurance policies and procedures.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Conducted thorough risk assessments on potential clients, accurately determining appropriate policy rates and terms.
Vendor
Pop Up Market
06.2022 - 03.2024
- Answered questions and assisted customers with item selection and location.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met sales goals by offering excellent customer service.
- Set up displays and signage to attract customers and boost sales.
- Contributed to event marketing, sales and brand promotion.
Restaurant Manager
Pho Ha Tien
03.2017 - 02.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Barista
Illy Cafe
08.2015 - 10.2015
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
Education
Associate of Science - Hospitality And Tourism Management
St.Petersburg College
St. Petersburg, FL06-2015
High School Diploma -
Northeast High School
St. Petersburg, FL06-2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Positive attitude
- Adaptability and flexibility
Languages
Vietnamese
Full Professional
Timeline
Manager
Ikigai With a Taste of Saigon
03.2024 - Current
Life Insurance Agent
Transamerica Life Insurance Company
05.2023 - Current
Vendor
Pop Up Market
06.2022 - 03.2024
Restaurant Manager
Pho Ha Tien
03.2017 - 02.2022
Barista
Illy Cafe
08.2015 - 10.2015
Associate of Science - Hospitality And Tourism Management
St.Petersburg College
High School Diploma -
Northeast High School
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