Truddy Brown
Jackson
Summary
Professional business development professional prepared for high-impact roles. Skilled in identifying growth opportunities, building client relationships, and driving revenue. Strong focus on team collaboration and achieving goals, adapting to changing business needs. Proficient in sales strategies, market research, and customer relationship management, with results-driven approach.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Development Representative
Camping World
05.2021 - Current
- CRM Management: Researching target markets and ideal customer profiles to create lists of potential leads.
- Inbound lead management: contacting prospects through cold calls, emails, and social media to introduce the company and its products/services.
- Lead qualification: assessing the viability of leads by identifying their needs, and determining if they are a good fit for the company's offerings.
- Appointment setting: Scheduling meetings and calls for Salesman to take over the sales process and close deals.
- Outbound Communication: Developing initial relationships with potential clients to build trust and a strong pipeline.
- Customer Relationship Management: Using CRM software to track interactions, manage leads, and report on performance.
- Product knowledge: Maintain a thorough and up-to-date knowledge of current vehicle inventory, promotions, and manufacturer offers.
- Outreach and Engagement: Contacting prospects through cold calls, emails, and social media to introduce the company and its products/services.
- Outbound communication: Make follow-up calls to confirm appointments, contact previous prospects, and engage with customers via phone, text, and email.
- Customer relationship management: Maintain a database of customer information, and log all communications. Follow up with customers to ensure satisfaction with products and services.
- Product knowledge: Maintain a thorough and up-to-date knowledge of current vehicle inventory, promotions, and manufacturer offers.
- Administrative tasks: Perform various administrative duties for the sales department, such as managing the appointment board and rescheduling "no-shows."
- Data and reporting: Log customer data, track sales metrics, and provide feedback on customer concerns to the appropriate department.
- Cultivated relationships with potential clients to expand market reach and drive sales growth.
- Collaborated with cross-functional teams to enhance product offerings and improve customer satisfaction.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Coordinated with internal teams such as finance, and sales manager to streamline deal closure processes while prioritizing customer satisfaction throughout all stages of engagement.
Support Service Clerk
Hinds Behavioral Health Service
10.2016 - 12.2020
- Provided exceptional service through professional communication via phone, email, or in-person interactions.
- Administered and tracked client service payments.
- Prevented miscommunication errors by verifying details across all platforms before sharing critical project updates.
- Maintained strict confidentiality with sensitive client information, adhering to company guidelines and regulations.
- Processed client intake forms and maintained accurate records in compliance with organizational standards.
- Coordinated scheduling for appointments, ensuring efficient use of resources and time management.
- Assisted in training new staff on administrative procedures and software systems to enhance team performance.
- Monitored inventory levels of office supplies, facilitating timely replenishment to support operational needs.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Reduced response times by promptly directing incoming calls and emails to appropriate personnel.
- Supported team members with timely completion of tasks for improved productivity.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Facilitated communication between clients and other service providers.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Monitored and evaluated impact of social services on community
Janitorial Worker (Part-time)
PLATINUM CLEANING SERVICES
12.2018 - 11.2019
- Maintained cleanliness and sanitation standards in commercial and residential properties.
- Operated cleaning equipment, including floor buffers and carpet extractors, ensuring optimal performance.
- Swept hard surface floors using broom or push broom dust mop.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Cashier and Bookkeeper
Hwy 1 fish market
05.2014 - 10.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate cash handling and balance reconciliation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Processed invoices and payments, maintaining accuracy in financial records.
- Assisted in preparing financial reports for management review and decision-making.
- Processed payroll for diverse employee groups, ensuring timely and accurate payments.
Cashier/Sales Associate
Rick's Express
07.2009 - 12.2012
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained organized sales floor, implementing merchandising strategies to optimize product visibility.
Sheriff Administrator/ 911 Operator
Issaquena County Sheriff Department
09.2006 - 07.2009
- Monitored and maintained safety for women inmates
- Prepared, processed, and transmitted various reports.
- Responded to emergency calls, providing immediate assistance in critical situations.
- Processed public requests for information, maintaining accuracy and confidentiality of sensitive documents.
- Managed high-volume emergency calls with precision and urgency.
- Coordinated response efforts between law enforcement, fire services, and medical teams.
- Provided clear instructions to callers during critical situations to ensure safety.
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
Deputy Clerk
Mayersville Town Hall
01.2008 - 06.2009
- Managed daily operations of municipal records, ensuring compliance with local regulations.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Coordinated communication between departments to streamline workflow and enhance service delivery.
- Implemented filing systems to enhance document retrieval speed and organization within the office environment.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Caseworker
Washington Warren Issaquena Sharkey Counties Action Agency
10.2003 - 05.2004
- Assessed client needs and developed personalized service plans to address barriers to self-sufficiency.
- Coordinated resources and referrals for clients, ensuring access to essential services and support programs.
- Monitored case progress for timely completion and compliance with applicable regulations.
Sales Associate
Fred's Dollar Store
09.2002 - 10.2003
- Assisted customers with product selection, enhancing shopping experience and ensuring satisfaction.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Trained new staff on store policies and customer service protocols, improving team performance.
- Monitored inventory levels and conducted stock replenishment to ensure product availability.
Education
Bachelor of Business Administration - Business Management
Argosy University
Phoenix, AZ05.2012
BBA - Finance
Delta State University
Cleveland, MS01.2003
High School - Gender Studies
South Delta High School
Rolling Fork, MS05.2001
Skills
- CRM management
- Cold calling
- Salesforce
- Relationship building
- Account management
- Performance tracking
- Product expertise
- Lead development
- Consultative sales
- Product knowledge
- Business relationship management
- Customer relationship management
- Account reconciliation
- Sales
- Brand awareness
- CRM software
- Analytical thinking
- Account servicing
- Cash handling
- Point of sale operation
- Processing payments
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Decision-making
- Customer engagement
- Self motivation
- Interpersonal skills
- Conflict resolution
- Goal setting
- Professionalism
- Interpersonal communication
- Customer retention
- Sales reporting
- Problem-solving aptitude
- Financial reporting
- Data inputting
- Payroll administration
- Customer relations
- Finance
- Accounting and bookkeeping
- Invoice processing
- Payroll processing
- Cash management
- Vendor record management
- Patience and tolerance
- Memory retention
- Prioritization
- Information gathering
- Situational awareness
- Assertiveness
- Works Well Under Pressure
- Active listening
- Stress tolerance
- Call management
- Information documentation
- Crisis management
Certification
- CPR/First Aid October 2019 to October 2020
- Crisis Prevention Intervention December 2018 to December 2019
- Certified Bookkeeper
- Salesforce Certification
- Property & Casualty License
- Life Insurance License
- Life & Health Insurance License
Timeline
Business Development Representative
Camping World
05.2021 - Current
Janitorial Worker (Part-time)
PLATINUM CLEANING SERVICES
12.2018 - 11.2019
Support Service Clerk
Hinds Behavioral Health Service
10.2016 - 12.2020
Cashier and Bookkeeper
Hwy 1 fish market
05.2014 - 10.2016
Cashier/Sales Associate
Rick's Express
07.2009 - 12.2012
Deputy Clerk
Mayersville Town Hall
01.2008 - 06.2009
Sheriff Administrator/ 911 Operator
Issaquena County Sheriff Department
09.2006 - 07.2009
Caseworker
Washington Warren Issaquena Sharkey Counties Action Agency
10.2003 - 05.2004
Sales Associate
Fred's Dollar Store
09.2002 - 10.2003
Bachelor of Business Administration - Business Management
Argosy University
BBA - Finance
Delta State University
High School - Gender Studies
South Delta High School
Additional Information
- Authorized to work in the US for any employer
- Work well in a team environment in both participatory and leadership roles, while possessing the discipline that allows for independent work when required
- Possess excellent time-management skills -work well under pressure
- Demonstrate logical thinking required for software development
- Willingness and desire to expand acquired technological skills/support lifelong learning
- Operate graphic imaging equipment
- Research business information and present it in a logical, well-organized, professional format