Responds to inquiries from patients, healthcare providers that appear in call center app related to faxed prescriptions, medication refills, medication renewals, medication tracking, backordered medications
Consulting TRIWEST, Community Care Referral and Authorization (CCRA) and/or Computerized Patient Record System (CPRS) to verify veteran's authorization to receive care from a non-VA provider through Care in the Community (CITC)
Processing faxes and electronic prescriptions submitted by non-VA providers through Care in the Community (CITC)
Reviewing VA National Advisor to ensure that medications are on VA formulary for processing
Preparing faxed documents (non-formulary drug requests, criteria for use) for non-VA providers to complete in order to process non-formulary medications
Collaborate with other departments to ensure prescription processing is completed without issue for Veterans
Communicates with non-VA and VA providers on processes for completion of prescriptions received through Care in the Community
Pharmacy Technician GS6
Veterans Healthcare Administration
AUSTIN, TEXAS
03.2016 - 02.2022
Managed filing of prescriptions, both electronically and manually.
Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
Monitored inventory levels of commonly used drugs and placed orders when necessary.
Provided customer service to patients by answering questions about medications and health-related topics.
Assisted pharmacists in filling prescriptions accurately and efficiently.
Organized work areas so that everything was easily accessible when needed.
Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Restocked shelves with new supplies of medications as needed.
Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Assisted in training new employees on pharmacy procedures.
Assisted pharmacists in compounding sterile products according to state regulations.
Assisted HRC pharmacy technicians and pharmacists in tracking missing prescriptions, refilling missing prescriptions and sending in mail.
Assisted in Saturday clinics to draw up COVID vaccines
Assisted in set up of new inventory SIMS system
Refilling PYXIS machines throughout clinic
Education
Some College (No Degree) - CERTIFIED PHARMACY TECHNICIAN
Pima Medical Institute
SEATTLE, WA
Skills
Drug Inventory Management
Prescription Filling
Drug Inventory Control
Supply Restocking
Medication Dispensing
Regulatory Compliance
FDA compliance
Order Verification
Workflow Optimization
Labeling prescriptions
FDA Drug Safety Guidelines
Verifying orders
Problem-solving skills
Supporting pharmacy operations
Aseptic Techniques
Stocking shelves
Timeline
PHARMACY TECHNICIAN GS-07
Veterans Health Administration
09.2022 - Current
Pharmacy Technician GS6
Veterans Healthcare Administration
03.2016 - 02.2022
Some College (No Degree) - CERTIFIED PHARMACY TECHNICIAN
Health System Specialist at Department of Veterans Affairs/ Veterans Health AdministrationHealth System Specialist at Department of Veterans Affairs/ Veterans Health Administration
Advanced Medical Support Assistant at Veterans Affairs, Veterans Health AdministrationAdvanced Medical Support Assistant at Veterans Affairs, Veterans Health Administration