Trudi Dana
Lehigh Acres,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by a successful tenure at Family Dollar. Skilled in cash handling and customer service, demonstrating reliability and a strong work ethic. Excelled in roles requiring patience, empathy, and efficiency, significantly contributing to workplace productivity and positive customer feedback.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Family Dollar
11.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
Deli Clerk
Publix
11.2021 - 09.2022
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Prep Cook
Golden Corral Buffet
06.2020 - 02.2022
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
- Maintained high standards of cleanliness, ensuring safe and hygienic work environment.
- Minimized cross-contamination risks by diligently organizing food storage and prep areas.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Measured and mixed ingredients according to precise recipes for best results.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Managed opening and closing shift kitchen tasks.
Education
No - Certified Nursing Assistant
Lee County Vocational School
Fort Myers, FL08.1985
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Cash Handling
Cleaning and sanitizing
Money Handling
Reliability and punctuality
Cash Register Operation
Order Taking
Certification
Certified Nursing assistant .
Spending time with my grandchildren
My 2grandsons play football, so we're there every Saturday,go to parks,with my granddaughte's and of course those . video games, some arts and crafts.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
Family Dollar
11.2022 - 02.2023
Deli Clerk
Publix
11.2021 - 09.2022
Prep Cook
Golden Corral Buffet
06.2020 - 02.2022
No - Certified Nursing Assistant
Lee County Vocational School
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