Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Work Availability
Quote
Timeline
Generic
Trudi Lahn

Trudi Lahn

Radford,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Animal Care Technician

Fayette County Animal Control, New River Humane Society
2022.01 - 2022.05
  • Maintains efficient organization & flow of equipment through assigned areas
  • Cleans and sterilizes cages, equipment, supplies, rooms (primary and secondary enclosures)
  • Changes cages, equipment, supplies, & rooms
  • Operate equipment, use supplies, and perform all duties in accordance with safety guidelines
  • Under minimal direction, performs caretaking duties involving specialized handling, feeding & general care of animals
  • Solves complex animal caretaking problems using extensive knowledge & experience
  • Provides training, mentoring & work direction to junior staff, assisting with problems as necessary
  • Administered medications to animals in treatment and documented changes in condition.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Restrained animals safely during exams and procedures.
  • Educated caregivers and pet owners on animal care, nutrition, and disease management.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Monitored animals for behavioral problems and signs of health issues.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Educated visitors and staff on proper animal care and handling.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Assisted with development of animal behavior modification plans.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.

Customer Service Representative

Northwell Health
2019.07 - 2021.05
  • Facilitate appointments, special requests, and address any patient concerns
  • Documenting customer inquiries, needs, and complaints
  • Responsible for a minimum 50 calls daily with 100% success rate
  • Clinical call center responsibilities
  • Using multiple different software programs simultaneously
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Sought ways to improve processes and services provided.
  • Developed and updated databases to handle customer data.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Admitting Clerk

Northwell Health Syosset Hospital, Jericho Turnpike
2018.02 - 2019.07
  • 516-496-6480
  • Interviews patients to obtain all relevant demographics, insurance information and all required signatures
  • Enters all pre-admission and admission information into the hospital systems
  • Ensures all information is complete and accurate
  • Collects any copayment for services rendered
  • Explains hospital regulations to patients and answer all questions regarding their admission or hospital stay
  • Preforms chart processing and reconciliation
  • Also makes sure charts are complete and go with correct patient to designated area of hospital
  • Directs or assists patients, family or visitors to designated department or as
  • Registered patients for labs, surgeries and radiology.
  • Verified patient details and insurance coverage and collected co-pays.
  • Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
  • Arranged forms and charts for each patient.
  • Calculated collectible amount due for procedures.
  • Reviewed hospital schedule and confirmed arrival times.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Registered and verified patient records before triage with most up-to-date information.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Processed medical insurance claims and payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Assisted with medical coding and billing tasks.
  • Managed office bookkeeping with insurance billing and patient payments.

Massage Therapist

Broadway Medical
2007.09 - 2018.05
  • Specializing mostly in 30-minute medical massages, which involves both no-fault and worker's compensation injuries
  • Following proper intake and treatment protocol
  • Responsible for setting up room after each patient, as well as keeping detailed medical notes
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Offered aromatherapy, hot stones and cupping as part of massage treatments.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Collaborated with physical therapists and other medical professionals to provide holistic care.
  • Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
  • Administered Swedish, deep tissue and sports massage techniques.
  • Maintained accurate and up-to-date client records.
  • Prepared oils and lotions for massages.
  • Researched new massage techniques and treatments.
  • Performed aroma therapies and specialized relaxation techniques.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Developed customized massage programs to meet unique requirements.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Utilized hot stones, aromatherapy and other therapeutic treatments.
  • Worked with clients to ascertain medical history, potential issues, and areas needing support.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
  • Analyzed postural assessments and range of motion.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Established and implemented massage protocols and procedures.
  • Assessed clients to determine appropriate massage techniques to apply.
  • Collaborated with other healthcare professionals to develop treatment plans.

Health Flex Staff - Secretary

Northwell, Syosset Hospital Bariatric and Weight Management Center, Marcus Ave
2017.05 - 2018.02
  • Worked in the Syosset Hospital Bariatric and Weight Management Center, the Great Neck and Glen Cove Orthopedic offices and now currently working in the Patient Access Service Center in Melville
  • Work with various systems such as: Soarian, GECB, Allscripts, EMC, and Avaya
  • Collect copays and posted past payments
  • Processing copays and generate receipts
  • Make new patient charts and filed if necessary
  • Mailing documents or calling patients to schedule follow up appointments
  • Returning emails and messages or relying them necessary individuals
  • Schedule, change, and cancel appointments
  • Assist patients with finding the appropriate doctors and making appointments or transferring them directly to practice
  • Answering multiple lines
  • Customer service to assist however I can help
  • Everyday use of all Microsoft Programs, Insurance verification, and collect any payments necessary
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Created and updated records and files to maintain document compliance.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained electronic filing systems and categorized documents.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Chiropractic Assistant

Wholisitc Wellness Center
2013.03 - 2016.02
  • Applying and removing heat to patients prior to adjustment
  • Responsible for providing 10-minute medical massages including trigger point therapy and cranio-sacral release
  • Performing various neck, shoulder, hip and leg stretches based on patient's needs
  • Assisting chiropractor with any and all patient's muscle work needs
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted chiropractor during patient exams to implement treatment plans quickly.
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
  • Performed electric muscle stimulation, massage, and mechanical traction.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
  • Educated patients by providing treatment option information and advice on self-care and injury prevention.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Massage Therapist

Massapequa Wellness Center
2007.05 - 2008.04
  • Responsible for performing 30- and 60-minute massages
  • Techniques required to perform were therapies, deep tissue, and medical
  • Also responsible for keeping SOAP notes on each patient, as well as setting and cleaning up of room
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
  • Collaborated with physical therapists and other medical professionals to provide holistic care.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
  • Developed customized massage programs to meet unique requirements.
  • Analyzed postural assessments and range of motion.
  • Collaborated with other healthcare professionals to develop treatment plans.
  • Assessed clients to determine appropriate massage techniques to apply.

Massage Therapist

Healing Oasis
2006.02 - 2007.03
  • Specializing mostly in therapeutic, pre-natal, oriental and deep tissue massage - 30, 60 and 90 minutes
  • Responsible for setting up and cleaning of room and keeping notes on each client
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
  • Administered Swedish, deep tissue and sports massage techniques.
  • Prepared oils and lotions for massages.
  • Worked with clients to ascertain medical history, potential issues, and areas needing support.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
  • Assessed clients to determine appropriate massage techniques to apply.

Administrative Assistant

BIDE-A-WEE Pet Memorial Park
2004.04 - 2006.03
  • Required to set up all memorial arrangements for customers
  • Producing, sending out and entering yearly billings
  • Responsible for producing invoices and processing payments
  • Dealing with orders, customer service and any problems or complaints a customer could have
  • Responsible for answering phones, filing and heavy data entry
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Head Beauty Advisor

CVS Pharmacy
2001.10 - 2004.07
  • Required to up sell and promote current and past cosmetics
  • Required to perform cashier duties as needed
  • Responsible for keeping the cosmetic and skin care aisles neat, ordered, in stock and organize
  • Setting up promotional displays throughout the aisle on a monthly basis
  • Responsible for attending monthly seminars at various places on Long Island to learn about different make companies and their products
  • Dealing with customer service, demos, product testing and customer complaints with the department
  • Training new cosmeticians on makeup and skin care products, ordering, stocking, demonstrations, and customer service
  • Responsible for doing entire cosmetic and skin care aisle planograms in multiple store locations throughout Long Island
  • Ordering weekly and keeping track of product gains and losses
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Processed payments, entering sales in register for prompt customer service.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Trained new staff in product knowledge and customer service protocols.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Recommended complementary purchases to customers, increasing revenue.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

Patient Care Technician - Health Aide

Lighthouse Resource Center
Smithtown
07.2015

Associates of Occupational Studies - Occupational Studies

Valley Stream Central High School
2003

High School Diploma -

NY College of Health Professions
Syosset, NY
08.2006

Skills

  • Trigger Point Therapy
  • Healthcare Management
  • Allscripts
  • Phlebotomy
  • Patient Care
  • Insurance Verification
  • EMR Systems
  • Venipuncture
  • Planograms
  • Clerical Experience
  • HIPAA
  • Medical Billing
  • Triage
  • Sales
  • Customer service
  • Leadership
  • Microsoft Excel, Word & Outlook
  • Computer literacy
  • Communication skills
  • ICD coding
  • Time management
  • Proficient in Microsoft Office, Word, Excel, and Outlook
  • Treatment Documentation
  • Problem Identification
  • Records Management
  • Customer Service and Assistance
  • Managing Paperwork
  • Pet Handling
  • Report Preparation
  • Patient Records Maintenance
  • Effective Customer Communication
  • Physical Condition Monitoring
  • Treatment Planning
  • Information Collection and Recording
  • Company Procedure Adherence
  • Recordkeeping
  • Animal Health Understanding
  • Kind Customer Engagement
  • Daily Logs

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets
  • Achieved a successful company wide price change by completing 66,000 skus Excel spreadsheets with accuracy and efficiency.
  • Achieved 4 out of 5 Trophy case awards at Northwell Health through effectively helping with enabling change, teamwork, patient focus, and developing one’s self.

Certification

  • Licensed Massage Therapist - 02/2007
  • Patient Care Technician Training - 07/2005
  • Phlebotomy & EKG Training - 05/2005

Additional Information

First Aid and CPR Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Animal Care Technician

Fayette County Animal Control, New River Humane Society
2022.01 - 2022.05

Customer Service Representative

Northwell Health
2019.07 - 2021.05

Admitting Clerk

Northwell Health Syosset Hospital, Jericho Turnpike
2018.02 - 2019.07

Health Flex Staff - Secretary

Northwell, Syosset Hospital Bariatric and Weight Management Center, Marcus Ave
2017.05 - 2018.02

Chiropractic Assistant

Wholisitc Wellness Center
2013.03 - 2016.02

Massage Therapist

Broadway Medical
2007.09 - 2018.05

Massage Therapist

Massapequa Wellness Center
2007.05 - 2008.04

Massage Therapist

Healing Oasis
2006.02 - 2007.03

Administrative Assistant

BIDE-A-WEE Pet Memorial Park
2004.04 - 2006.03

Head Beauty Advisor

CVS Pharmacy
2001.10 - 2004.07

Patient Care Technician - Health Aide

Lighthouse Resource Center

Associates of Occupational Studies - Occupational Studies

Valley Stream Central High School

High School Diploma -

NY College of Health Professions
  • Licensed Massage Therapist - 02/2007
  • Patient Care Technician Training - 07/2005
  • Phlebotomy & EKG Training - 05/2005

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Trudi Lahn