TRUDIE JONES
Helena,MT
Summary
Customer-savvy, accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Bartender
Papa Ray's Sports Bar
Montana City, MT
06.2018 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Served high customer volumes during special events, nights and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and balancing safes.
Bartender
Causeway Chalet
Helena, MT
07.2016 - 05.2018
- Effectively assist customers in a positive manner
- Coordinate work flow to timely prepare and serve beverages and pub fare
- Remain upbeat and professional while handling interruptions and diffusing difficult situations
- Monitor cash register/POS and collect payments
- Continually establish positive relationships resulting in repeat business
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol
MENTAL HEALTH SPECIALIST
Intermountain Children’s Home – School Based
Helena, MT
08.2015 - 05.2016
- Provided direct support to children with serious emotional disability diagnoses
- Designed and independently facilitated psycho-educational groups
- Typed daily behavioral intervention notes to document services provided to each client
- Independently made urgent decisions and implemented behavioral interventions
- Maintained spreadsheets to track time spent with each client daily and audit notes prior to invoicing
LEGAL ASSISTANT
Morgan Pierce, PLLP
Missoula, MT
01.2015 - 07.2015
- Served as point of contact for potential and existing clients, directing phone calls and assisting walk-ins
- Prepared, reviewed and filed legal documents
- Organized case files and maintained tickler system to prepare records for court cases
- Maintained calendars for appointments, filings, meetings and hearings
- Established and maintained effective working relationships with Trustees, attorneys, creditors and clients
MEDICAL TRANSCRIPTIONIST
Shodair Children’s Hospital
Helena, MT
06.2011 - 01.2013
- Transcribed medical and psychiatric reports into EMR accurately and efficiently
- Worked independently and as part of a team to prioritize workload and meet deadlines
- Collaborated with medical and mental health professionals
- Followed specific procedures to direct reports to appropriate personnel
CUSTOMER SERVICE/OFFICE MANAGER
Montana Marketing, Inc
Helena, MT
08.1998 - 04.2007
- Served as point of contact for office and effectively resolved any customer concerns
- Assisted five-person sales team with product research, proposals and lead generation
- Established and maintained office policies
- Interviewed, trained and supervised a four-person office team
- Planned and conducted weekly meetings to problem solve, teach new skills and motivate team
Helena Food Share
Helena, MT
04.1998 - 08.1998
- Served as point of contact for office and effectively resolved any customer concerns
- Performed all aspects of bookkeeping and accounting: -Entered accounts payable and printed checks -Completed bi-weekly payroll -Developed and maintained the chart of accounts -Prepared financial statements and payroll tax reports
- Acquired skills in list building and data base maintenance for bulk mailings
- Wrote a detailed instruction manual for the position.
Education
BA - Psychology
The University of Montana
Missoula, MT 01.2013 - 05.2015
Medical Transcription Certificate -
At Home Professions
06.2008 - 10.2008
Skills
Over 13 years of customer service and officeundefined
Timeline
Bartender
Papa Ray's Sports Bar
06.2018 - Current
Bartender
Causeway Chalet
07.2016 - 05.2018
MENTAL HEALTH SPECIALIST
Intermountain Children’s Home – School Based
08.2015 - 05.2016
LEGAL ASSISTANT
Morgan Pierce, PLLP
01.2015 - 07.2015
BA - Psychology
The University of Montana
01.2013 - 05.2015
MEDICAL TRANSCRIPTIONIST
Shodair Children’s Hospital
06.2011 - 01.2013
Medical Transcription Certificate -
At Home Professions
06.2008 - 10.2008
CUSTOMER SERVICE/OFFICE MANAGER
Montana Marketing, Inc
08.1998 - 04.2007
Helena Food Share
04.1998 - 08.1998
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