Trudie Walski
College Station,Texas
Summary
Dynamic professional with a proven track record in education and customer service, notably as a Substitute Teacher at Bastrop Independent School District. Skilled in classroom management and relationship building, I foster positive learning environments and enhance student engagement. Recognized for adaptability and effective communication, I consistently exceed expectations in diverse settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Bastrop Independent School District
01.2012 - 03.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Classroom safety
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Sales Associate
Staples
01.2012 - 11.2016
- Enhanced customer satisfaction by providing personalized product recommendations.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Trained new sales associates on company policies, sales techniques, and customer engagement strategies.
- Collaborated with team members to execute promotional events, increasing foot traffic and sales volume.
- Read POS and POL reports, set and met goals
- Helped manager with paperwork and file management
- Implemented promotional displays to increase product visibility and drive sales initiatives.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Correctional Officer
Bastrop County Jail
04.2008 - 12.2009
- Enforced facility security protocols to maintain safety and order among inmates.
- Conducted regular inspections of premises for contraband and safety hazards.
- Monitored inmate behavior, intervening in conflicts to prevent escalation.
- Prepared detailed incident reports documenting unusual activities and security breaches.
- Came to work every day at 4 a.m. to prepare breakfast and lunch for over 300 inmates a day.
- Supervised 7-12 trustee's prepare meals.
- Inventoried supplies
- Received and inventoried supplies used by the kitchen.
- Followed "The Board of Prisons" rules and regulations and followed OSHA regulations too.
- Supervised daily operations to ensure safety and security within correctional facility.
- Collaborated with healthcare staff to address medical needs and emergencies effectively.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Observed behavior of residents individually and in groups.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
Education
Associate of Arts - History
Blinn College
College Station, TX09-2010
Certification - Criminal Justice
Central Texas College
Killeen, TX 08.1989 - 10.1989
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Behavior management
- Classroom organization
- Group and individual instruction
- Positive reinforcement
- Verbal and written communication
Certification
- Medical Transcription
- Texas Commission on Law Enforcement
- Several letters of recommendation
Languages
Sign Language
Limited Working
Accomplishments
- Enhanced student learning with my positive energy and my ability to make learning fun.
- Specialized in substituting for all classes.
- Took all offered shifts to maintain coverage for students
- Documented and resolved students unwilling to participate in class that day, which led to changing seats and a note to their teacher.
Timeline
Substitute Teacher
Bastrop Independent School District
01.2012 - 03.2020
Sales Associate
Staples
01.2012 - 11.2016
Correctional Officer
Bastrop County Jail
04.2008 - 12.2009
Certification - Criminal Justice
Central Texas College
08.1989 - 10.1989
Associate of Arts - History
Blinn College