Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trudy Allen

Colby,KS

Summary

Outside sales specialist with strength in negotiations, e-commerce and customer service. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Committed to delivering exceptional customer service and exceeding sales goals. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent interpersonal and time management skills.

Overview

33
33
years of professional experience

Work History

Sales Associate

Walmart
09.2018 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Owner

Bus Service, Inc.
01.1990 - Current
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Established foundational processes for business operations.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Used knowledge of market trends to create value-added solutions resulting in increase in revenues.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Consulted with customers to assess needs and propose optimal solutions
  • Established, optimized and enforced business policies to maintain consistency across industry operations
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends
  • Managed day-to-day business operations
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
  • Used knowledge of market trends to create value-added solutions resulting in increase in revenues

Manager

Stephen's Restaurant
12.2012 - 07.2018
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Managed and motivated employees to be productive and engaged in work.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Onboarded new employees with training and new hire documentation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Created and implemented marketing ideas to increase customer base.
  • Created unusual, yet interesting, meals for special promotions and/or holidays which were outside of usual menu offerings.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Accomplished multiple tasks within established timeframes
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Developed and implemented business strategies to achieve business goals and stay competitive
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Managed and motivated employees to be productive and engaged in work
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
  • Improved marketing to attract new customers and promote business
  • Maximized performance by monitoring daily activities and mentoring team members
  • Controlled resources and assets for department activities to comply with industry standards and government regulations
  • Maintained professional, organized, and safe environment for employees and patrons
  • Successfully managed budgets and allocated resources to maximize productivity and profitability
  • Improved safety procedures to create safe working conditions for workers
  • Controlled costs to keep business operating within budget and increase profits
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground

Education

Bachelor of Arts - Business Management And Leadership

Bellevue University
Bellevue, NE
12.2021

Associate of Arts - Psychology

Colby Community College
Colby, KS
12.2017

Associate of Arts - Business Administration

Miami Dade College
Miami, FL
1984

Skills

  • Creative Strategies
  • Product Branding
  • Vendor Relationships
  • Sales and Marketing
  • Sales Growth
  • Business Development
  • Marketing
  • Sales Trends
  • Customer Relations
  • Customer Service
  • Accounts Payable and Accounts Receivable
  • B2B Sales and Customer Service
  • Excellent Verbal and Written Communication
  • Excellent People Skills
  • Food and Beverage Management
  • Suggestive Selling
  • Negotiation and Persuasion
  • Retail Loss Prevention
  • QuickBooks
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint

Timeline

Sales Associate

Walmart
09.2018 - Current

Manager

Stephen's Restaurant
12.2012 - 07.2018

Owner

Bus Service, Inc.
01.1990 - Current

Bachelor of Arts - Business Management And Leadership

Bellevue University

Associate of Arts - Psychology

Colby Community College

Associate of Arts - Business Administration

Miami Dade College

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Trudy Allen