Trudy-Ann Cunningham
Briarwood,NY
Summary
Diligent and highly motivated professional with over 6 years of experience in customer service. Team player who works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating exceptional customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Twin Plus Ltd
The Bronx, NY
10.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly and provide information.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Home Health Aide
Private Clients
New York, NY
09.2018 - 08.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Administered medication as directed by physician.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Customer Service Representative
Global Contact Services
Queens, NY
07.2017 - 08.2018
- Answered constant flow of customer calls in a timely and professional manner.
- Update and maintain accurate and detail record of customer interactions.
Education
Associate Degree In Business Studies -
Montego Bay Community College
Montego Bay, Jamaica Certificate - Home Health Aide
Bulkan Institute
Brooklyn, NYSkills
- Excellent communication skills
- Self- motivated and ability to work independently
- Strong team work and collaboration skills
- Detail oriented with strong organization skills
- Adaptability and flexibility in various work environments
Timeline
Customer Service Associate
Twin Plus Ltd
10.2021 - Current
Home Health Aide
Private Clients
09.2018 - 08.2021
Customer Service Representative
Global Contact Services
07.2017 - 08.2018
Associate Degree In Business Studies -
Montego Bay Community College
Certificate - Home Health Aide
Bulkan Institute
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