Trudy-Ann Schmitt
Manager
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
1
1
year of professional experience
Work History
Manager
Brow2brazilian
Palm Beach Gardens , Florida
01.2025 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Streamlined communication channels, improving information flow and decision-making speed.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Real Estate Agent
Keyes Company 1
West Palm Beach, Florida
10.2023 - Current
- Prepared and delivered sales presentations.
- A master at critical thinking. Excellent oral communication. Ability to remain calm under pressure and emergencies. Great decision making skills. Great hospitality skills.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Developed and presented purchase offers to sellers for consideration.
- Scheduled and attended weekly appointments with clients.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
- Communicated with clients to determine property needs and budget constraints.
- Prepared newly purchased homes for clients prior to arrival.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Created professional sales presentations to effectively communicate product quality and market comparisons.
- Met with clients to research cases, collect data and prepare settlement packages.
- Liaised between sellers and buyers for profitable and efficient sales.
- Increased personal revenue by completing multiple home and property sales.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Presented properties to potential buyers and addressed questions.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Showed residential properties and explained features, value and benefits of available homes.
- Coordinated appointments to show homes to prospective buyers.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Attended industry events such as conventions and seminars.
- Responded promptly to client inquiries via phone or email.
Education
Diploma - Sales Associate
Gold Coast College
West Palm Beach, Florida04-2023
Associate of Arts - Business
Palm Beach State College
Lake Worth, FL08-2000
Cosmetology License - Medical Esthetician
North Technical Community College
West Palm Beach, Florida01-1995
Skills
- Marketing
- Leadership
- Customer Service
- Adaptability
- Leadership
- Intercultural communication
- Being able to communicate with people from different cultures
- Attentiveness
- Crisis Management
- Flexibility
- Servant Leadership
- Teamwork
- Policy and procedure development
- Trend analysis
- Salesforce management
- Key performance indicators
- Coaching and mentoring
- Time management
- Team leadership
- Complex Problem-solving
- Safety procedures
- Negotiation
- Goal setting
- Verbal and written communication
- Clear communication
- Policy implementation
- Strategic planning
- Customer service
- Schedule preparation
- Sales techniques
- Shift scheduling
- Sales management
Timeline
Manager
Brow2brazilian
01.2025 - Current
Real Estate Agent
Keyes Company 1
10.2023 - Current
Diploma - Sales Associate
Gold Coast College
Associate of Arts - Business
Palm Beach State College
Cosmetology License - Medical Esthetician
North Technical Community College
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