Trudy Arcia
North Miami
Summary
Dedicated professional with experience in cash handling and customer service. Skilled in problem-solving and effective communication, contributing to seamless restaurant operations during busy shifts. Eager to leverage strengths to enhance team performance and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Messina Jewelers
Front Desk Executive & Administration
Downtown Miami
05.2010 - 04.2012
- Assisted customers with selections, providing expert advice on jewelry care.
- Collaborated with management team members to develop marketing campaigns that promoted new lines of jewelry.
- Advised customers on different types of metals and gemstones available for purchase.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cashier Assistant
McDonald's
Miami
02.2013 - 02.2014
- Assisted customers with product selections and answered questions about merchandise.
- Maintained cleanliness and organization of checkout areas and product displays.
- Collaborated with team members to ensure smooth store operations during busy hours.
- Managed inventory by restocking shelves and tracking product availability.
- Provided accurate cash register operations, including accepting payments and providing change.
Marathon Helper
Front Desk Office
Miami
01.2016 - 11.2017
- Assisted runners with registration and check-in procedures.
- Guided participants to designated areas and resources effectively.
- Communicated important race information to participants clearly.
- Coordinated volunteer schedules to ensure adequate staffing levels.
Front Desk Receptionist
Pagios & Associates LLC
Miami Beach
02.2016 - 10.2018
- Greeted and assisted visitors, creating a welcoming environment at the front desk.
- Managed multi-line phone system, directing calls to appropriate staff members efficiently.
- Scheduled appointments and meetings using office management software effectively.
- Maintained organized filing system for confidential client information and documentation.
- Coordinated office supplies inventory, ensuring availability for daily operations.
- Collaborated with various departments to streamline communication and enhance workflow efficiency.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
Leadership Team Member
Teenchallenge
San Jose
07.2024 - 01.2025
- Collaborated with team members to develop effective program strategies.
- Facilitated training sessions to support staff development and engagement.
- Participated in regular meetings to align on organizational goals and priorities.
- Identified areas of improvement within the team's processes and procedures.
- Led routine meetings to share new policies, gather feedback and improve team cohesion.
- Analyzed data from various sources to inform decision-making within the leadership team.
- Contributed ideas at executive level meetings on ways to improve organizational effectiveness.
- Helped employees understand and follow senior manager orders to support business success.
- Maintained up-to-date knowledge of industry trends, best practices, and emerging technologies.
- Delegated work to staff, setting priorities and goals.
- Created and managed budgets for travel, training, and team-building activities.
Food and Beverage Cashier
Sole Mio Ristorante
North Miami
06.2025 - Current
- Processed customer transactions accurately using point-of-sale system.
- Managed cash drawer and ensured balanced daily receipts.
- Provided excellent customer service to enhance dining experience.
- Assisted with menu suggestions and food pairings for patrons.
- Maintained cleanliness and organization of cashier area and dining space.
- Collaborated with kitchen staff to ensure timely order delivery.
- Managed multiple tasks efficiently including taking orders, preparing drinks and food items, ringing up customers' purchases.
- Counted money in the cash drawer at the beginning and end of shifts to ensure that amounts were correct.
- Prepared special orders for customers upon request in a timely manner.
- Handled all cash transactions accurately according to established procedures.
- Demonstrated knowledge of restaurant's menu items, ingredients, preparation methods, pricing structure, discounts, promotions.
Education
Some College (No Degree) - Continuing Education
G Holmes Braddock Senior High
Miami, FLSkills
- Cash handling
- Customer service
- Team collaboration
- Conflict resolution
- Data entry
- Time management
- Effective communication
- Problem solving
- Guest inquiries
- Basic math
- Critical thinking
- Multitasking and organization
- Customer service excellence
- Sales transactions
- Patience and empathy
- Hospitality and accommodation
- Organizational growth
- Work ethic and integrity
Languages
English
Professional
Spanish
Professional
Timeline
Food and Beverage Cashier
Sole Mio Ristorante
06.2025 - Current
Leadership Team Member
Teenchallenge
07.2024 - 01.2025
Front Desk Receptionist
Pagios & Associates LLC
02.2016 - 10.2018
Marathon Helper
Front Desk Office
01.2016 - 11.2017
Cashier Assistant
McDonald's
02.2013 - 02.2014
Messina Jewelers
Front Desk Executive & Administration
05.2010 - 04.2012
Some College (No Degree) - Continuing Education
G Holmes Braddock Senior High