Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trudy Austin

Omaha

Summary

I am a dependable candidate skilled in managing multiple priorities while maintaining a positive attitude. I demonstrate the ability to take on additional responsibilities to support team objectives, as I am a hard working and passionate job seeker with strong organizational skills that contribute to effective task management and goal achievement.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Owner of Cleaning Business

Truly Clean
06.2015 - 02.2025
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with perspective clients to learn their needs and provide estimates for service.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using dynamic communication skills.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Maintained productive, efficient approach to all tasks.
  • Addressed and resolved customer complaints in polite and professional manner.

Special Education Paraprofessional

Elkhorn Public Schools
08.2012 - 05.2015
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Worked with teacher to create customized classroom environment integral to students' needs.
  • Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
  • Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Monitored student classroom and outdoors activities to promote student safety.

Patient Unit Secretary

Methodist Women's Hospital
08.2010 - 08.2012
  • Contributed to a positive work environment by assisting nursing staff with clerical tasks as needed.
  • Demonstrated commitment to professional development through participation in ongoing trainings related to insurance, order entry, and software system.
  • Assisted in hospital unit transfers and documentation of follow-up appointments for discharged patients.
  • Ensured seamless coordination of patient transportation services within the hospital to facilitate efficient room transfers or discharge preparations.
  • Reduced errors in medication administration by diligently transcribing physician orders into electronic health records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Prepared and processed patient referrals and transfer requests.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Medical Assistant

Nebraska Methodist Hospital
06.2000 - 08.2010
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Nursing Assistant

Nebraska Methodist Hospital
09.1993 - 06.2000
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Education

Certified Medical Assistant - Nursing

Omaha College of Health Careers
Omaha, NE
05-2000

High School Diploma -

Northwest High School
Omaha, NE
05-1992

Skills

  • Patient Care
  • Patient scheduling
  • Customer service
  • HIPAA compliance
  • CPR certification
  • Medical terminology knowledge
  • Reliable team player
  • Peer Mentoring
  • Sterile technique
  • Relationship building skills
  • Adaptable
  • Compassionate

Certification

  • Certified Medical Assistant, Omaha College of Health Careers - 18 month course

Timeline

Owner of Cleaning Business

Truly Clean
06.2015 - 02.2025

Special Education Paraprofessional

Elkhorn Public Schools
08.2012 - 05.2015

Patient Unit Secretary

Methodist Women's Hospital
08.2010 - 08.2012

Medical Assistant

Nebraska Methodist Hospital
06.2000 - 08.2010

Nursing Assistant

Nebraska Methodist Hospital
09.1993 - 06.2000

Certified Medical Assistant - Nursing

Omaha College of Health Careers

High School Diploma -

Northwest High School

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Trudy Austin