Trudy Brahosky
Cypress
Summary
Licensed medical esthetician with a passion for skincare and beauty treatments. Seeking a position in a medical spa or dermatology clinic, or online, where I can utilize my expertise in advanced skincare techniques and provide exceptional client care.
Overview
14
14
years of professional experience
Work History
Trainee
Jiva Med Spa
01.2018 - 08.2018
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Supported organizational objectives with help from existing employees.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Interacted with customers under supervision to support operational objectives.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Filled out timesheets and paperwork according to identified requirements.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Engaged with customers on social media platforms, improving online presence and customer interaction.
- Participated in industry workshops and seminars, continuously expanding professional knowledge and skills.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Small Business Owner
Studio 72
07.2010 - 04.2012
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Designed promotional materials to increase brand awareness in local community.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cometologist
Great Clips
01.2005 - 04.2008
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Stayed current with industry trends and techniques.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
- Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
- Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.
- Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client trust.
- Developed loyal following of clients by providing high-quality services.
Education
No Degree - Medical Aesthetician
College of International Esthetics
Arvada, CO02.2020
Associate of Arts - Cosmetology Education
Class Act
Wilmington, OH06.2002
No Degree - Visual And Performing Arts
Bowling Green State University
Bowling Green, OH05.1996
Skills
- Team Collaboration
- Documentation And Reporting
- Leadership Qualities
- Technical skills
- Customer Relationship Management
- Performance Improvement
- Teamwork and Collaboration
- Excellent Communication
- Multitasking Abilities
- Active Listening
- Professionalism
- Adaptability
- Professional Demeanor
- Business Development
Timeline
Trainee
Jiva Med Spa
01.2018 - 08.2018
Small Business Owner
Studio 72
07.2010 - 04.2012
Cometologist
Great Clips
01.2005 - 04.2008
No Degree - Medical Aesthetician
College of International Esthetics
Associate of Arts - Cosmetology Education
Class Act
No Degree - Visual And Performing Arts
Bowling Green State University
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