Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Trudy Fatchett

Fenton,MO

Summary

Dynamic customer service professional with a proven track record at Weissman Theatrical, excelling in conflict resolution and enhancing customer satisfaction. Skilled in data entry and active listening, I effectively managed high-volume inquiries, leading to improved service efficiency and loyalty. Committed to fostering positive client relationships and continuous improvement in service delivery.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Weissman Theatrical
11.2022 - 09.2025
  • Traveled to UDMA Dance Teacher Resource Expo to assisted customers face-to-face in Orlando, FL.
  • Assisted customers with inquiries, providing accurate information and support.
  • Assisted customers at costume shows in Illinois with questions on various products.
  • Assisted customers with new orders, returns and costume information.
  • Attended mentorship program and created sales photoshop for individual customers.
  • Attending Spanish classes to assist Spanish speaking customers.
  • Learned and utilized customer service software to manage interactions efficiently.
  • Handled complaints and resolved issues to enhance customer satisfaction.
  • Communicated clearly with customers, ensuring understanding of services offered.
  • Collaborated with team members to streamline communication processes, improving response times.
  • Resolved customer inquiries and issues, enhancing overall satisfaction and retention.
  • Implemented feedback mechanisms that identified areas for improvement in service delivery.
  • Managed high-volume call traffic while maintaining quality service standards and customer satisfaction.
  • Trained new representatives on company policies, procedures, and software applications to enhance team performance.
  • Identified opportunities for process improvements, contributing to increased efficiency in customer service operations.
  • Developed comprehensive knowledge of products and services to provide accurate information and support to customers.
  • Collaborated with cross-functional teams to address complex customer concerns and streamline resolution processes.
  • Maintained detailed records of customer interactions using CRM systems for tracking issues and follow-up actions.
  • Implemented feedback mechanisms to gather customer insights, fostering continuous improvement in service delivery.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Representative

Brentwood Associates
10.2019 - 11.2022
  • Resolved customer inquiries and issues, enhancing overall satisfaction and retention.
  • Collaborated with team members to streamline communication processes, improving response times and results in work compensation claims.
  • Analyzed customer interactions to develop strategies for enhancing service quality and efficiency.
  • Led initiatives to improve conflict resolution techniques among team members, promoting a positive work environment.
  • Monitored ticketing system to ensure timely follow-up on customer requests and complaints.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Receptionist

UHY Advisors
02.2017 - 11.2019
  • Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
  • Coordinated multi-line phone system, efficiently directing calls to appropriate personnel.
  • Assisted in maintaining office supply inventory, reducing shortages through proactive monitoring.
  • Developed and implemented streamlined procedures for handling incoming correspondence and deliveries.
  • Enhanced client satisfaction through effective communication and problem resolution strategies.
  • Conducted regular audits of reception area, ensuring compliance with organizational standards for cleanliness and organization.

Education

No Degree - English Composition

Jefferson College
Hillsboro

High School Diploma -

Fox High School
Arnold

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Time management
  • Goal oriented
  • Problem-solving
  • Customer support
  • Customer satisfaction
  • Organization skills
  • Telephone skills
  • Verbal and written communication

Accomplishments

  • As a Customer Service Representative, I earned several bonuses and accolades for outstanding service and sales. In a previous position with AT&T, I was able to retain a home phone line, sell the same customer a new cell phone line, Direct TV and internet services.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

Customer Service Representative

Weissman Theatrical
11.2022 - 09.2025

Customer Service Representative

Brentwood Associates
10.2019 - 11.2022

Receptionist

UHY Advisors
02.2017 - 11.2019

No Degree - English Composition

Jefferson College

High School Diploma -

Fox High School

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Trudy Fatchett