Summary
Overview
Work History
Education
Skills
AWARDS
Timeline
Generic

Trudy Hochradel

Summary

Dynamic and professional individual with extensive experience at Best Buy, specializing in customer relationship management and sales strategies. Demonstrated ability to improve client satisfaction and boost revenue growth through effective communication and problem-solving skills. Recognized for consistently surpassing sales quotas and building strategic partnerships within cross-functional teams, contributing to the advancement of organizational goals.

Overview

23
23
years of professional experience

Work History

Floral and Event Designer

Specialties, a Tasteful Tapestry of Trade
04.2002 - Current
  • Demonstrated versatility in designing various types of events, including weddings, conferences, and product launches..
  • Increased client satisfaction by consistently delivering tailored event designs that exceeded expectations.
  • Enhanced event aesthetic by designing creative and engaging visual elements.
  • Collaborated with vendors to ensure seamless integration of design components and timely delivery.
  • Developed innovative design concepts to elevate the impact of corporate events and trade shows.

Omni Channel and Customer Client Contact

Best Buy
09.2018 - 03.2025
  • Inbound, outbound calls, consultations, analyzation of customer needs with recommendations
  • Collaboration with cross functional teams on various projects while determining a common solution the customer
  • Owned the customer experience by resolving issues with continued to develop and maintain that relationship, while offering
  • Owned customer experience by resolving issues, while continuing the development of the relationship with the clients.
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Inside Sales and Account Management

Best Buy
11.2007 - 09.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Accomplished multiple tasks in a fast paced environment with up to 100 daily calls while increasing status to top sales.
  • Established long term relationships with clients by providing exceptional service with detailed records of all sales, activities, and performance metrics and follow up.
  • Responded promptly to customer requests with ongoing support for upselling opportunities, whether placing a call to the customer or presenting the information when the customer called.
  • Improved sales process by delivering feedback to the management regarding performance metrics, challenges on the field, or suggestions for improvements.

Retail Sales

Ultra Diamonds
07.2012 - 02.2017
  • Boosted retail sales by implementing strategic marketing plans and promotional campaigns.
  • Boosted retail sales through product knowledge training sessions,
  • Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
  • Highest part-time sales associate - exceeded quota 35%

Retail Sales

Best Buy
07.2006 - 11.2007
  • Developed and maintained high levels of knowledge of company products, promotions, and store sales functions.
  • Promote products to existing customers, increasing sales, and implementing strategic marketing plans and promotional campaigns.
  • Achieved consistent growth with effective negotiation and sales closing abilities.
  • Managed daily sales and operational plans and efficiently addressed issues to maintain efficiency and order.
  • Maximized productivity by efficiently multitasking, handling appointments, walk-in clients, and retail sales simultaneously.

Education

Bachelor of Arts - Sociology

Malone University
Canton, Ohio

Master of Arts - Leadership

Augsburg College
Minneapolis, Minnesota

Skills

  • Manage multiple arenas and analyze customer needs and satisfaction
  • Develop and implement strategic forecasting methods to grow assigned territory
  • Daily calls and problem solving
  • Product management implemented for in/line retail store
  • Product request, logistics, RMS's, trainings

AWARDS

Quarter Account Manager Q3FY12

Eight Months of Availability Recognition

Ace White Belt Best Buy "Ace" Appliance Specialist

Burnsville, 3FY'07 Quarterly Department All Star

CCG MVP July FY!8

Viewpoint Committee

Timeline

Omni Channel and Customer Client Contact

Best Buy
09.2018 - 03.2025

Retail Sales

Ultra Diamonds
07.2012 - 02.2017

Inside Sales and Account Management

Best Buy
11.2007 - 09.2018

Retail Sales

Best Buy
07.2006 - 11.2007

Floral and Event Designer

Specialties, a Tasteful Tapestry of Trade
04.2002 - Current

Master of Arts - Leadership

Augsburg College

Bachelor of Arts - Sociology

Malone University

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