Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Trudy Jacobs

Avondale

Summary

Compassionate [Desired Position] with strong background in special needs caregiving. Adept at providing personalized care and support to individuals with diverse needs, fostering safe and nurturing environment. Demonstrated expertise in managing day-to-day activities and emergency situations with patience and empathy.

Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.

Overview

33
years of professional experience

Work History

Veterans Administration

Caregiver, Special Needs
03.2018 - 05.2025

Job overview

  • Provided compassionate care and support to veterans, ensuring comfort and emotional well-being.
  • Assisted with daily living activities, promoting independence and enhancing quality of life.
  • Monitored health conditions, reporting changes to healthcare professionals for timely interventions.
  • Developed personalized care plans in collaboration with multidisciplinary teams to meet individual needs.
  • Trained new staff on best practices for patient interaction and care protocols, fostering teamwork.
  • Implemented safety measures and infection control procedures, ensuring a safe environment for residents.
  • Facilitated recreational activities, encouraging social engagement among veterans to improve mental health.
  • Evaluated effectiveness of care strategies, making adjustments to enhance patient outcomes and satisfaction.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted patients with self-administered medications.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Monitored clients' overall health and well-being and noted significant changes.

Studio Academy of Beauty

Managing Cosmetologist Educator
02.2010 - 10.2018

Job overview

  • Mentored junior cosmetologists, enhancing skill sets and promoting professional growth.
  • Led team in executing advanced cosmetic treatments, ensuring high-quality service delivery.
  • Developed and implemented client consultation protocols to improve service personalization.
  • Streamlined salon operations by optimizing scheduling and inventory management processes.
  • Conducted regular training sessions to keep staff updated on industry trends and techniques.
  • Enhanced customer satisfaction through effective complaint resolution and relationship building.
  • Analyzed client feedback to refine service offerings and elevate overall salon experience.
  • Collaborated with marketing team to design promotional campaigns that increased clientele engagement.
  • Stayed abreast of industry trends and emerging techniques through continuous education and professional development opportunities.
  • Promoted excellent communication among team members, facilitating seamless cooperation on complex projects requiring multiple areas of expertise.
  • Optimized workflow processes by delegating tasks effectively among team members based on their individual strengths.
  • Implemented safety protocols to protect both clients and employees from potential hazards associated with various treatments or procedures.
  • Managed inventory levels efficiently, ensuring adequate stock of essential supplies while minimizing excess costs.
  • Organized special events at the salon to attract new clients and showcase the talents of our cosmetology team members.
  • Championed an inclusive atmosphere within the salon that catered to diverse clientele needs while promoting a positive company culture among employees.
  • Established strong relationships with vendors for advantageous pricing negotiations on salon products and equipment purchases.
  • Oversaw staff recruitment, training, and performance evaluations to maintain a high-performing team of skilled cosmetologists.
  • Conducted regular quality assessments of services provided, implementing changes as needed to ensure consistently superior results.
  • Enhanced salon revenue by implementing effective marketing strategies and promotional campaigns.
  • Boosted retail sales by effectively recommending products tailored to clients'' specific needs and preferences.
  • Streamlined appointment scheduling processes for improved customer satisfaction and increased repeat business.
  • Mentored junior cosmetologists in advanced techniques, fostering professional growth and skill development within the team.
  • Provided exceptional customer service by addressing and resolving client concerns promptly, maintaining a reputation for professionalism and reliability.
  • Utilized social media platforms effectively to showcase salon services, engage with potential clients, and build a strong online presence.
  • Ensured compliance with all state licensing regulations through proper documentation maintenance and timely renewal submissions for all staff members.
  • Regularly reviewed financial statements for accurate budget management and identification of areas for cost reduction or revenue growth opportunities.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Maintained client treatment records and designed long-term care programs for return customers.

Comfort Hands LLC

Caregiver, Special Needs
07.2013 - 08.2018

Job overview

  • Delivered personalized care to individuals with special needs, enhancing daily living skills and independence.
  • Developed and implemented tailored activity plans to promote physical and emotional well-being.
  • Assisted clients in communication, fostering social interaction and improving relationships.
  • Collaborated with healthcare professionals to coordinate care strategies and monitor progress.
  • Trained and mentored new caregivers on best practices for specialized support techniques.
  • Advocated for client needs within family meetings, ensuring holistic care approaches were followed.
  • Monitored behavioral patterns and documented changes for effective intervention planning.
  • Enhanced safety protocols within the home environment, reducing risks through proactive measures.
  • Prepared meals and snacks and fed clients.
  • Enhanced the quality of life for special needs individuals by providing personalized care and attention.
  • Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
  • Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
  • Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
  • Communicated well both verbally and in writing with clients, guardians, and medical professionals.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
  • Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
  • Offered support to assist with supervising special needs individuals in home.
  • Increased client''s independence with consistent skill-building exercises and positive reinforcement.
  • Implemented behavior modification techniques to address challenging behaviors while maintaining respect for each individual''s unique needs.
  • Maintained detailed records of clients'' progress towards personal goals, sharing updates regularly with families and healthcare teams.
  • Served as a reliable resource for families in navigating community support services and resources relevant to their loved one''s unique needs.
  • Supported clients'' educational goals through active participation in school activities and events.
  • Developed individualized care plans to meet specific needs of each client, fostering personalized care experience.
  • Enhanced mobility for individuals with physical disabilities through physical therapy exercises.
  • Facilitated skill-building workshops, empowering individuals to achieve greater levels of independence.
  • Ensured safe living environment by meticulously following health and safety guidelines.
  • Provided respite care for families, offering them peace of mind and time to recharge.
  • Implemented behavior modification plans to address challenging behaviors, resulting in more harmonious living environment.
  • Improved emotional well-being by providing compassionate and empathetic support during difficult times.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Guided patients to restroom to support bladder and bowel relief requirements.

Truly Fierce Hair Studio LLC

Owner/Cosmetologist/Administrative Officer
11.2008 - 11.2017

Job overview

  • Developed comprehensive business strategies to drive growth and enhance customer engagement.
  • Managed daily operations, optimizing workflows to improve efficiency and service delivery.
  • Trained and mentored team members, fostering a culture of collaboration and continuous improvement.
  • Implemented cost-control measures to enhance profitability while maintaining quality standards.
  • Established strong vendor relationships, negotiating favorable terms to reduce operational costs.
  • Analyzed market trends to inform product offerings and align with consumer demands effectively.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Led marketing initiatives, enhancing brand visibility through targeted campaigns and community involvement.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Lashira Shears LLC

Owner/Cosmetologist/Administrative Officer
02.1997 - 02.2007

Job overview

  • Oversaw financial management, ensuring accurate budgeting and forecasting for sustainable growth.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established foundational processes for business operations.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Expanded business into new markets, cond
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Consulted with clients to understand their beauty needs and preferences.
  • Performed hair cutting, coloring, and styling using industry-standard techniques.
  • Maintained a clean and organized workstation to ensure safety and efficiency.
  • Trained junior staff on techniques for hair treatments and customer service excellence.
  • Developed promotional strategies to increase client retention and satisfaction rates.
  • Implemented new sanitation protocols to enhance client safety standards.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Answered phone calls and emails to schedule client appointments.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Implemented creative marketing strategies that attracted new clients while retaining existing ones.
  • Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
  • Trained new staff on cutting-edge beauty techniques, ensuring salon's services remained competitive and top-notch.
  • Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client trust.
  • Utilized feedback from client surveys to refine services and address any areas needing improvement.
  • Coordinated with fashion and wedding planners to offer specialized beauty packages, expanding salon's clientele.

Oakwood Village Nursing Home

Caregiver, Special Needs
10.1992 - 01.1997

Job overview

  • Provided compassionate care and support to individuals with special needs, fostering independence and dignity.
  • Developed individualized care plans in collaboration with families and interdisciplinary teams, ensuring comprehensive support.
  • Monitored health status and documented changes, effectively communicating with healthcare professionals to optimize care strategies.
  • Trained and mentored new caregivers on best practices for supporting special needs clients, enhancing team competency.
  • Implemented behavior management techniques to improve client engagement and reduce anxiety during activities.
  • Coordinated recreational activities tailored to individual preferences, promoting social interaction and emotional well-being.
  • Advocated for clients' needs within the Veterans Administration system, ensuring access to services and resources.
  • Led initiatives to improve caregiver training programs, resulting in enhanced service delivery for special needs populations.
  • Ensured timely administration of medications and treatments as prescribed by medical professionals.
  • Encouraged overall wellness through engaging exercise routines tailored to each client''s abilities and interests.
  • Facilitated socialization opportunities for special needs individuals, promoting inclusion within the community.
  • Coordinated with healthcare professionals to ensure holistic approach to each individual's health and wellness.
  • Enhanced social skills through implementation of group activities and peer interaction.
  • Monitored and documented progress, adjusting care plans to better meet individual goals.
  • Assisted with development of communication skills for non-verbal clients using alternative communication devices.
  • Encouraged community integration through organization of inclusive outings and activities.
  • Enhanced personal independence for individuals with special needs through tailored daily living skills training.
  • Supported dietary needs by preparing nutritious meals and educating on healthy eating habits.
  • Promoted self-advocacy by teaching individuals how to express their needs and desires.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Education

My'Lords Beauty School
Cleveland, OH

Managing Cosmetologist Educator Certifiautycate from Beauty
06-1991

University Overview

Case Western Reserve University
Cleveland, OH

No Degree from Dental Hygiene
04-1989

University Overview

Cleveland Institute of Dental And Medical
Cleveland, OH

Dental Assistant Certificate
01-1986

University Overview

Cuyahoga Community College
Cleveland, OH

GED
01-1985

University Overview

Skills

  • Intellectual disability awareness
  • Emotional support
  • Social skills development
  • Time management
  • Problem-solving
  • Compassion and empathy
  • Business management
  • Project management
  • Staff management
  • Financial management
  • Operations management
  • Consulting

Timeline

Caregiver, Special Needs
Veterans Administration
03.2018 - 05.2025
Caregiver, Special Needs
Comfort Hands LLC
07.2013 - 08.2018
Managing Cosmetologist Educator
Studio Academy of Beauty
02.2010 - 10.2018
Owner/Cosmetologist/Administrative Officer
Truly Fierce Hair Studio LLC
11.2008 - 11.2017
Owner/Cosmetologist/Administrative Officer
Lashira Shears LLC
02.1997 - 02.2007
Caregiver, Special Needs
Oakwood Village Nursing Home
10.1992 - 01.1997
My'Lords Beauty School
Managing Cosmetologist Educator Certifiautycate from Beauty
Case Western Reserve University
No Degree from Dental Hygiene
Cleveland Institute of Dental And Medical
Dental Assistant Certificate
Cuyahoga Community College
GED

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Trudy Jacobs