Summary
Overview
Work History
Education
Timeline
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Trudy Kaliisa Ofwono

Rockville,MD

Summary

Program Assistant at the World Bank Group. I have years of experience at the Bank coordinating program operations and administrative tasks to ensure efficient workflow. I acquired organizational skills and effective communication, and I am well versed with Bank policies and procedures.

Overview

2026
2026
years of professional experience

Work History

Receptionist

Arbor Terrace Assisted Living
06.2024 - Current
  • Streamlined front desk operations by effectively managing phone calls, emails, and walk-in clients.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Assisted with on-boarding new clients and securing paperwork completion.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Program Assistant

World Bank Group
1991 - 09.2014
  • Assisted with planning and coordinating day-to-day and training program activities at World Bank Institute
  • Scheduled and managed logistics for over 50 workshops: communicated with Bank clients, booked training venues, assisted in compiling training materials.
  • Supported planning and coordination of training programs for long distance learning
  • Processed consultants contracts and other vendors through SAP
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Secretary

UNICEF, Uganda Field Office
01.1990 - 01.1991
  • Provided administrative support to the Resident Representative and other staff
  • Confirmed appointments, communicated with clients, and updated client records.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

Diploma - Office Management, Secretarial

Uganda College of Business Studies
Kampala, Uganda

Timeline

Receptionist

Arbor Terrace Assisted Living
06.2024 - Current

Secretary

UNICEF, Uganda Field Office
01.1990 - 01.1991

Program Assistant

World Bank Group
1991 - 09.2014

Diploma - Office Management, Secretarial

Uganda College of Business Studies

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Trudy Kaliisa Ofwono