Summary
Overview
Work History
Education
Skills
Process Improvement
Volunteer Experience
Financial
Communication Skills
Timeline
Certification
Accomplishments
Work Preference
Work Availability
Software
Generic
Trudy Kenney

Trudy Kenney

Senior Operations Executive
St. Paul,MN

Summary

Versatile and strategic operations executive with 20+ years of experience leading large-scale transformation, financial operations, and process improvement within high-stakes government and regulated environments. Proven track record in delivering multimillion-dollar cost savings, optimizing service delivery, and driving operational excellence across geographically dispersed teams. Expert in Lean Six Sigma, Agile, and enterprise program management. Known for building strong cross-functional partnerships, implementing scalable digital solutions, and elevating team performance through clear metrics and accountability. Adept at budget forecasting, contract negotiation, regulatory compliance, and continuous improvement.

Overview

10
10
years of professional experience

Work History

Enterprise Process Improvement Manager

U.S. Citizenship & Immigration Services (USCIS)
Bloomington, MN
01.2020 - Current

• Co-led national initiatives to simplify end-to-end processes, eliminate waste, and drive operational efficiency across $5B+ in federal government operations impacting 30,000 employees.
• Designed and facilitated Kaizen workshops and process mapping events, identifying and prioritizing transformation opportunities aligned with VIP (Value Improvement Projects) metrics.
• Partnered with cross-functional teams to establish governance frameworks, track performance metrics, and build accountability into project execution.
• Drove automation of call center and reduced triage and call wait times by 25%.
• Designed a repeatable adjudications process. Reduced labor hours by $35M on several projects.
• Led surge projects addressing key performance risks, driving rapid root cause analysis, corrective actions, and sustainable operational improvements.

Senior Quality and Reporting Manager

U.S. Citizenship & Immigration Services (USCIS)
Bloomington
05.2018 - 10.2020
  • Supervised virtual teams tasked with quality control, quality assurance, and comprehensive data visualization in enterprise reporting.
  • Devised innovative data intelligence methods that optimized sample sizes by 50% and accelerated preparation time by 40%.
  • Processed 3,000+ reports used in forecasting, trending, and balancing workloads.
  • Provided system interface support for data transmission between JP Morgan and USCIS. Facilitated the deployment of system upgrades and modifications of the Lockbox transmission path. Researched ingestion issues and requested clean-up in the backend systems. Identified possible defects and root cause issues.
  • Coordinated and facilitated JP Morgan and USCIS IT system releases and deployments, including smoke testing and post-deployment validation.

Director of Financial Operations

U.S. Citizenship & Immigration Services (USCIS)
Bloomington
01.2017 - 01.2018
  • Oversaw the processing of 10 million applications and managed $4 billion in annual revenue across multiple Lock Boxes.
  • Led a team of 60+ staff to track, forecast, and manage projects and budgets.
  • Provided real-time business insights through comprehensive data analysis.

Senior Financial Operations Analyst

U.S. Citizenship & Immigration Services (USCIS)
Bloomington
01.2015 - 01.2016
  • Successfully launched a new MN Lock Box. Staff exceeded performance goals within 6 months.
  • Applied LSS methodology to gather requirements and streamline standard operating procedures.
  • Coordinated annual enterprise planning with senior leadership.
  • Ensured end-to-alignment priorities by collaborating and relaying dependencies within and across all Lock Boxes.
  • Responsible for monthly waterfall release testing.

Education

Bachelor of Science -

University of North Dakota

Certificate in Enterprise Risk Management -

George Washington University

Certified Lean Six Sigma Master Black Belt -

Six Sigma Global Institute

Certified Agile Professional -

Six Sigma Global Institute

Certified Scrum Master -

Six Sigma Global Institute

Certified Project Manager -

Six Sigma Global Institute

Skills

  • Risk Management
  • Leadership
  • Cross-Functional Collaboration
  • Operational Transformation
  • Business Strategy
  • Stakeholder Engagement
  • Change Management
  • Capacity Planning
  • Program Management
  • Project Management
  • Technology Implementation
  • Data Analytics
  • Minitab
  • Visio
  • MS Office Suite
  • Executive Reports
  • Presentations
  • Profit and Loss Statements
  • Budget
  • Contracting
  • Quality Assurance
  • Quality Control
  • KPIs
  • OKRs
  • Process Maps
  • Kaizen
  • 5S
  • Gemba
  • DMAIC

Process Improvement

  • Quality Assurance/Control
  • KPIs/OKRs
  • Process Maps
  • Kaizen
  • 5S
  • Gemba
  • DMAIC

Volunteer Experience

  • Hawthorne Woods Homeowners Association, President, 01/01/24, Present, Led covenant revisions, budgeting, and annual governance. Primary point of contact with realtors, City of Eagan officials, and residents. Oversaw development and launch of an association website.
  • Eagan Athletic Association, President and Executive Board, 01/01/14, 12/31/23, Directed financial strategy and operations for a $4M budget as executive lead of a 25-member board. Oversaw contracted staff and served as primary liaison for city leaders, school officials, sponsors, and key partners. Represented the organization in high-level negotiations and strategic initiatives.

Financial

  • Profit and Loss Statements
  • Budget
  • Contracting

Communication Skills

  • Executive Reports
  • Presentations

Timeline

Enterprise Process Improvement Manager

U.S. Citizenship & Immigration Services (USCIS)
01.2020 - Current

Senior Quality and Reporting Manager

U.S. Citizenship & Immigration Services (USCIS)
05.2018 - 10.2020

Director of Financial Operations

U.S. Citizenship & Immigration Services (USCIS)
01.2017 - 01.2018

Senior Financial Operations Analyst

U.S. Citizenship & Immigration Services (USCIS)
01.2015 - 01.2016

Bachelor of Science -

University of North Dakota

Certificate in Enterprise Risk Management -

George Washington University

Certified Lean Six Sigma Master Black Belt -

Six Sigma Global Institute

Certified Agile Professional -

Six Sigma Global Institute

Certified Scrum Master -

Six Sigma Global Institute

Certified Project Manager -

Six Sigma Global Institute

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Accomplishments

  • Supervised multi-state, virtual staff for over 20 years .
  • Led enterprise transformation initiatives that streamlined workflows and automated processes, directly resulting in over $35 million in labor cost savings annually for multiple projects—a major operational win on a national scale.
  • Managed $4 billion in annual revenue intake and led a team of 60+, ensuring operational efficiency, budget control, and compliance in a high-risk federal environment.
  • Directed internal controls for 160+ offices and 1,700+ personnel, overseeing more than 500 corrective actions per year—demonstrating regulatory oversight and enterprise risk management.
  • Reviewed quality sampling models and reporting frameworks, and reduced manual data preparation time by 40%, improving both accuracy and decision-making speed.
  • 2016 component Supervisor of the Year.

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CultureFlexible work hoursPersonal development programsPaid time off401k match

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Software

Work

Excel

Power Point

Outlook

Tableau

Visio

MS Project

Teams

Mural

Minitab

Trudy KenneySenior Operations Executive