Work
Versatile and strategic operations executive with 20+ years of experience leading large-scale transformation, financial operations, and process improvement within high-stakes government and regulated environments. Proven track record in delivering multimillion-dollar cost savings, optimizing service delivery, and driving operational excellence across geographically dispersed teams. Expert in Lean Six Sigma, Agile, and enterprise program management. Known for building strong cross-functional partnerships, implementing scalable digital solutions, and elevating team performance through clear metrics and accountability. Adept at budget forecasting, contract negotiation, regulatory compliance, and continuous improvement.
• Co-led national initiatives to simplify end-to-end processes, eliminate waste, and drive operational efficiency across $5B+ in federal government operations impacting 30,000 employees.
• Designed and facilitated Kaizen workshops and process mapping events, identifying and prioritizing transformation opportunities aligned with VIP (Value Improvement Projects) metrics.
• Partnered with cross-functional teams to establish governance frameworks, track performance metrics, and build accountability into project execution.
• Drove automation of call center and reduced triage and call wait times by 25%.
• Designed a repeatable adjudications process. Reduced labor hours by $35M on several projects.
• Led surge projects addressing key performance risks, driving rapid root cause analysis, corrective actions, and sustainable operational improvements.
Work
Excel
Power Point
Outlook
Tableau
Visio
MS Project
Teams
Mural
Minitab