Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Trudy Lee

Newcomb

Summary

Dynamic professional with extensive experience at the Navajo Nation Workforce Development, excelling in project coordination and client intake. Proven ability to enhance efficiency through process improvements and effective communication. Skilled in data management and conflict resolution, consistently delivering high-quality results while fostering strong relationships with stakeholders.

Overview

1
1
year of professional experience

Work History

Office Assistant

Navajo Department of Workforce Development
Shiprock
10.2024 - 05.2025
  • Answered telephones, directed calls, and took messages.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Answered and directed phone calls to appropriate staff members.
  • Answered phone calls and directed them to appropriate personnel.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.

Intake Specialist

Navajo Nation Workforce Development
Shiprock
10.2024 - 05.2025
  • Maintained accurate records of all client interactions according to agency policies and procedures.
  • Documented all patient contact activities in accordance with agency standards and regulations.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Coordinated the intake process, ensuring all required documentation was collected and processed.
  • Developed and maintained intake procedures to enhance efficiency and client satisfaction.
  • Managed confidential client data in compliance with HIPAA and other relevant regulations.
  • Performed assessments to determine individual limitations and strengths.

Project Coordinator

Navajo Nation Workforce Development
Shiprock
10.2024 - 05.2025
  • Contributed ideas towards process improvements that would increase efficiency or productivity levels.
  • Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
  • Provided direction, guidance and support to team members throughout the duration of projects.
  • Managed communication channels between various teams involved in the execution of complex projects.
  • Prepared status reports to communicate progress to stakeholders and management teams.
  • Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
  • Generated weekly, monthly, quarterly reports summarizing key performance indicators.
  • Assessed, monitored and reported on work progression.
  • Increased product knowledge by staying up to date on product offerings, features and functionality.
  • Produced thorough, accurate and timely reports of project activities.

Education

High School Diploma -

Newcomb Highschool
Newcomb, NM
05-2002

Skills

  • Office management
  • Data management
  • Customer communication
  • Record keeping
  • Intake coordination
  • Project planning
  • Team collaboration
  • Conflict resolution
  • Process improvement
  • Effective communication
  • Event planning
  • Appointment scheduling
  • Scheduling
  • Relationship building
  • Call handling
  • File maintenance
  • Contract preparation
  • Time management
  • Positive attitude
  • Clerical support

References

References available upon request.

Timeline

Office Assistant

Navajo Department of Workforce Development
10.2024 - 05.2025

Intake Specialist

Navajo Nation Workforce Development
10.2024 - 05.2025

Project Coordinator

Navajo Nation Workforce Development
10.2024 - 05.2025

High School Diploma -

Newcomb Highschool

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