Trudy Loten
New York City,NY
Summary
Accomplished Operations Manager with a proven track record at LVMH GROUP, enhancing operational efficiency and client satisfaction. Skilled in SAP and adept at fostering team growth, I propelled the Omni channel business to the top position in the US, reducing order processing time by 20%. Expert in inventory management and building lasting client relationships.
Overview
4
4
years of professional experience
Work History
Operation Manager-Retail
FOUNDRAE
New York, NY
06.2025 - Current
- Lead daily retail and operational functions to ensure seamless store performance, accurate inventory management, and elevated client experience.
- Oversee merchandise flow, cycle counts, and inventory controls to safeguard accuracy and support business needs.
- Partner closely with corporate teams, and client advisors to communicate priorities, resolve issues, and enhance service execution.
- Strengthen operational efficiency by implementing improved processes, reducing turnaround times, and ensuring adherence to company procedures.
- Support team development through ongoing training, coaching, and performance feedback.
- Ensure store readiness through daily logistics coordination, product handling, stock replenishment, and operational planning.
Operations Coordinator
LVMH GROUP-TIFFANY & COMPANY -THE LANDMARK
New York City, NY
05.2024 - 06.2025
- Supervise and reconcile merchandise inventory, using reports and systems to assess inventory accuracy, report discrepancies to higher management or corporate partners
- Partner and communicate effectively with client advisors, higher management, and clients to respond and follow-up on requests for assistance in product and service information, service, repairs, shipping, and inventory
- Champion Operational efficiency and effectiveness
- Coordinated daily operations activities and assigned daily tasks to staff members such as order fulfillment, shipping, transferring merchandise, cleaning jewelry, taking jewelry repairs, cleaning merchandise, receiving and replenishment, while adhering to company operational policies and procedures
- Ensure compliance with all internal control procedures and maintain inventory accuracy
- Support company operations efficiency objectives by ensuring all activities improve productivity and by providing feedback on process changes through appropriate channels
- Assist higher management in coordinating work and mentor team members to improve performance when acting as manager on duty
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Operations Manager
LVMH GROUP- CELINE MADISON FLAGSHIP
New York City
03.2023 - 04.2024
- Managed all operational and performance aspects of the business to ensure shrink and accuracy KPI's are within company target
- Ensured compliance with all operational policies and procedures through partnership with the Retail Operations/ Inventory Control, Sales Audit, Finance, Human Resources and facilities teams
- Supported the team with stock loss targets by implementing new policies and procedures in store
- Functioned as the first point of contact regarding all stock management/replenishment and related processes
- Conducted training for all new hires and follow-up trainings to support the team in developing their understanding of key operational processes relating to product flow management and daily store operations
- Lead all aspects of planning, scheduling, and overseeing monthly cycle counts and the annual physical inventory process
- Prepared and reviewed weekly operational performance reports and partnered with the Store Manager on action plans in adherence to company policies and guidelines
- Supervised consignment, VVIC client events, After Sales, Security requirements, Cash Management, Store Maintenance and Transaction Audits
- Managed all vendor communications, including Service Channel, Water Supply, ADT, Staples, Amazon, Uline, Sopedi, Caspari, and PCA
- Developing operational functions to maximize efficiencies, drive profitability, increase sales, and facilitate future growth
- Supported organization of corporate events such as store manager conferences, friends and family sale and corporate gifting initiatives
Stock Supervisor
LVMH GROUP- CELINE MADISON FLAGSHIP
New York City
11.2022 - 03.2023
- Boosted stock accuracy through rigorous weekly cycle counts and timely consolidations
- Maintained an organized stockroom, ensuring efficient operations and support in visual merchandising
- Developed team skills by training new hires across various levels, enhancing overall store performance
- Supported daily operations and customer repairs, improving store functionality and service
- Managed daily shipment and transfer tasks, optimizing in-store logistics and customer satisfaction
- Enhanced store efficiency by managing daily logistics and customer repairs
Omni-channel Specialist
LVMH GROUP- CELINE MADISON FLAGSHIP
New York City
06.2021 - 11.2022
- Oversaw daily online order fulfillment at CELINE, ensuring top-notch service
- Partnered with the CSC team to guarantee on-time order fulfillment
- Educated new hires at different locations on the intricacies of omnichannel fulfillment
- Propelled the omnichannel business to the #1 position in the US through innovative strategies
- Boosted omnichannel efficiency, reducing order processing time by 20%
Education
Bachelor of Law -
Monroe Community College
New Rochelle06.2010
Skills
- MS Word
- PowerPoint
- Excel
- CEGID
- SAP
- Shopify
- Netsuite
- ADP Vantage
- People Soft
Timeline
Operation Manager-Retail
FOUNDRAE
06.2025 - Current
Operations Coordinator
LVMH GROUP-TIFFANY & COMPANY -THE LANDMARK
05.2024 - 06.2025
Operations Manager
LVMH GROUP- CELINE MADISON FLAGSHIP
03.2023 - 04.2024
Stock Supervisor
LVMH GROUP- CELINE MADISON FLAGSHIP
11.2022 - 03.2023
Omni-channel Specialist
LVMH GROUP- CELINE MADISON FLAGSHIP
06.2021 - 11.2022
Bachelor of Law -
Monroe Community College