Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Trudy Matthews

Southfield,MI

Summary

Dynamic leader with a proven track record at Payne-Pulliam School, excelling in program management and team development. Enhanced operational efficiency through strategic planning and effective training initiatives. Skilled in conflict resolution and data-driven decision-making, fostering a culture of continuous improvement and collaboration to meet community needs.

A management professional with proven track record in overseeing center operations and enhancing team productivity. Known for achieving operational excellence through strategic planning and staff development. Reliable team collaborator with strong focus on results and adaptability to changing circumstances.

Hardworking individual with hands-on experience in Workforce Development and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

18
18
years of professional experience

Work History

Career Center Director

Payne-Pulliam School / Detroit At Work
09.2020 - Current
  • Assisted in daily operations, ensuring smooth center functionality and positive participant experiences.
  • Supported staff training initiatives to enhance service quality and operational efficiency.
  • Coordinated scheduling for activities, optimizing resource allocation and engagement opportunities.
  • Maintained accurate records of participant progress and feedback for continuous improvement efforts.
  • Collaborated with team members on program development to align offerings with community needs.
  • Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
  • Kept facility in compliance with all applicable standards and laws.
  • Evaluated staff performance regularly through observations, providing actionable feedback that led to professional growth.
  • Enhanced center performance by implementing strategic plans and monitoring progress towards goals.
  • Implemented data-driven decision making to improve overall center performance in key areas.
  • Advocated for educational programs that addressed unique needs of the community, leading to more relevant offerings at the center.
  • Developed and implemented emergency response plans for disasters, security issues, and injuries.
  • Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons.
  • Managed crisis situations effectively, minimizing disruption to Center environment and ensuring participant safety.

Program Manager

Payne-Pulliam School
10.2017 - 08.2020
  • Led cross-functional teams to execute program objectives and deliverables efficiently.
  • Developed and implemented project plans to align with organizational goals.
  • Managed stakeholder communications to ensure alignment on project progress and outcomes.
  • Streamlined processes by identifying areas for improvement and implementing best practices.
  • Facilitated training sessions to enhance team skills and knowledge in program management tools.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Built teams to address project goals and objectives for multiple projects.
  • Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.

Manged Information Systems Director

Payne-Pulliam School
10.2007 - 09.2017
  • Directed strategic initiatives to enhance system performance and operational efficiency.
  • Led cross-functional MIS teams to implement technology solutions, streamlining processes and improving service delivery.
  • Developed and maintained MIS key performance indicators to monitor system effectiveness and drive continuous improvement.
  • Developed strategic plans for MIS integration, aligning with overall Work Force goals and objectives.
  • Facilitated training sessions for staff on new technologies and best practices, fostering a culture of innovation.
  • Oversee MIS Staff ensuring efficient data entry and timeliness.

Education

Master of Science - Business

Central Michigan University
Mount Pleasant, MI
05-2020

Bachelor of Science - Business Administration And Management

Central Michigan University
Mount Pleasant, MI
05-2016

Skills

  • Training and mentoring
  • Team building
  • Training and coaching
  • Team development
  • Facility management
  • Staff evaluations
  • Recordkeeping requirements
  • Program management
  • Partnership building
  • Multitasking
  • Reliability
  • Verbal and written communication
  • Effective leader
  • Conflict resolution
  • Grant Writing

Affiliations

Board of Director : National Association of Work force Development (NAWDP)

Timeline

Career Center Director

Payne-Pulliam School / Detroit At Work
09.2020 - Current

Program Manager

Payne-Pulliam School
10.2017 - 08.2020

Manged Information Systems Director

Payne-Pulliam School
10.2007 - 09.2017

Master of Science - Business

Central Michigan University

Bachelor of Science - Business Administration And Management

Central Michigan University

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