Trudy Moore
Jamaica,NY
Summary
Information Technology graduate with 10+ years of experience in healthcare, education, and customer service. Skilled in managing calendars, coordinating meetings, and facilitating travel arrangements. Expertise in laboratory processes, security operations, and IT support. Proven track record of enhancing operational efficiency through technical skills and strong organizational capabilities. Eager to leverage multifaceted skills to contribute to organizational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Laboratory Assistant II
Memorial Sloan Kettering Hospital
06.2019 - Current
- Troubleshooting specimen for testing
- Scanned physical files into digital records, improving accessibility and data management
- Contact doctors and nurses regarding sample issues, demonstrating strong oral and written communication, problem solving and critical thinking skills
- Maintained and cleaned equipment, ensuring operational efficiency
- Adhere to follow company policy and procedure
- Train and mentor new employees on procedure and equipment use
Campus Assistant - Security Department
Hunter College City University
03.2018 - 03.2020
- Adhere to follow procedures and policies
- Monitored CCTV and patrolled campus to ensure safety and security
- Conducted ID screenings and provided exceptional customer service
- Documented and reported irregularities, highlighting attention to detail
- Acted as a first responder to incidents, showcasing quick thinking and problem resolution
Senior Medical Office Assistant
Jean D'Augustine MD
11.2016 - 06.2019
- Performed basic troubleshooting and replaced printer cartridges, demonstrating technical proficiency
- Help with Progress notes using Practice Fusion
- Scheduled and handled appointments for patients
- Managed and organized over 500 patient records, improving data retrieval time by 30%
- Faxing records to insurance companies, showcasing organizational skills
- Trained new employees and handled patient appointments, highlighting leadership and customer service skills
- Perform Medical Insurance Verification and Obtain Prior Authorization approval from insurance company
Co-Owner, Office Manager, and IT Support Assistant
Tech Galaxy Internet Cafe and Computer Repairs
09.2007 - 11.2013
- Managed IT inventory and tracked expenses, optimizing budgeting practices
- Performed basic hardware and software installations, enhancing customer satisfaction and service speed
- Digitized files, improving data management processes and reducing retrieval time
- Provided technical support for PC issues, improving overall service efficiency
- Handled cash, debit, and credit cards payment
Education
Bachelor of Science - Information Technology
American Public University
West Virginia06-2024
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Basic Hardware Installation
- Basic Software Installation
- Troubleshooting
- IT Inventory Management
- Help Desk Support
- Digital File Management
- Laboratory safety protocols
- Patient confidentiality
- Biohazard waste disposal
Accomplishments
Safety and Compliance:
Ensured compliance with lab safety regulations, contributing to zero safety incidents over a 12-month period.
Certification
- Medical Office Assistant Diploma
- Certified Medical Assistant- National Healthcare Association (Active)
Awards
Spot Bonus for above-and-beyond performance during snow day emergency, January 7, 2022
(Recognized for ensuring seamless lab operations by providing emergency coverage on the day shift in addition to my regularly scheduled evening shift during an unexpected snowstorm).
Timeline
Medical Laboratory Assistant II
Memorial Sloan Kettering Hospital
06.2019 - Current
Campus Assistant - Security Department
Hunter College City University
03.2018 - 03.2020
Senior Medical Office Assistant
Jean D'Augustine MD
11.2016 - 06.2019
Co-Owner, Office Manager, and IT Support Assistant
Tech Galaxy Internet Cafe and Computer Repairs
09.2007 - 11.2013
- Medical Office Assistant Diploma
- Certified Medical Assistant- National Healthcare Association (Active)
Bachelor of Science - Information Technology
American Public University
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