Trudy Nelson-Greer
Barrington Hills,IL
Summary
Accomplished social services professional with a distinctive relationship building capacity and servant leadership capability. Senior program management leader with a 15-year track record of success. Customer service leader that engages stakeholders across vocational work, home, and social service environments to drive services for the disabled, young, middle aged, and senior clients. Seasoned management leader who employs a participative management style and empathy to build, motivate, support, and encourage high performing service teams to achieve or exceed goals. Regarded by colleagues for in-depth knowledge of social services and healthcare, proven program development skills, financial planning acumen, and the ability to consistently develop and grow high performing teams of social service and community professionals to surpass organizational expectations. Effective strategic program developer who uses creativity and innovation to lead development of new program strategies and create tactical project plans that ensure alignment of program operations with strategic imperatives.
Overview
31
31
years of professional experience
Work History
Home Care Provider
Dynasty Home Care, INC.
1645 South River Rd.
09.2024 - 01.2026
- Provided compassionate personal care to enhance clients' quality of life.
- Assisted with daily living activities, ensuring comfort and safety for clients.
- Collaborated with healthcare professionals to develop personalized care plans.
- Monitored client health conditions and reported changes to medical staff promptly.
- Trained new caregivers in best practices for client support and emergency procedures.
- Established strong relationships with clients to foster trust and engagement.
- Implemented efficient scheduling to optimize client care coverage and resource allocation.
- Advocated for clients' needs, ensuring access to necessary services and assistance.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted patients with self-administered medications.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
Customer Service Assistant II
National Association of Boards of Pharmacy
Mt. Prospect, IL
02.2016 - 06.2023
- Foreign Pharmacy Graduate Examination Committee Assistant
- Consulted pharmacists and technicians on licensure programs and services via inbound and outbound calls, emails, and webchats. Answer approximately 40 inbound calls, 10 - 15 emails, and 10 webchats per day.
- Accomplishments: Promoted to Assistant II level within six months.
Supervisor/Manager of Senior Center
Pioneer Center for Human Services
McHenry, IL
03.2012 - 05.2013
- Responsibilities: Recruited, hired, coordinated, and supervised team of 10 direct-report consumer cares providers. Scheduled daily therapeutic services for consumers.
- Accomplishments: Promoted to manage senior recreational program. Led redesign of day recreational program resulting in 10 new activities such as new course offerings, community field trips and special events.
Qualified Intellectual Disabilities Professional/Human Services Professional
Pioneer Center for Human Services
McHenry, IL
06.2011 - 03.2012
- Responsibilities: Managed services for 120 disabled adults who participated in a vocation work center. Completed needs assessments and used findings to write annual individualized client service plans. Ensured family support by counseling family members and clients on recommended services plans. Delivered quality services by matching consumers to proper service providers. Led meetings and trained disabled consumers on safe boundaries using Circles curriculum.
- Accomplishments: Institutionalized a quality management process to monitor and evaluate case plans involving tracking consumer behavior, writing reports and recommending corrective actions.
Customer Service Representative
William Nelson Services
Barrington, IL
06.2001 - 09.2011
- Responsibilities: Handled all customer inquiries and complaints. Answer inbound calls, made outbound calls, and provide customer service support to the organization.
- Accomplishments: Suggested new products that increased earnings by 23 percent.
Administrator, DD Adult Vocational Program
Little City Foundation
Palatine, IL
06.2003 - 06.2005
- Responsibilities: Developed and managed the adult vocational program. Supervised 25 CNA/RA representatives.
- Accomplishments: Met budget on time. Developed 10 Life Enrichment programs.
Social Worker
YMCA of Metropolitan
Chicago, IL
05.1995 - 09.2001
Education
Bachelor of Arts - Sociology
Western Illinois University
Macomb, ILSkills
- Customer consultation
- Complaint resolution
- Account management
- Documentation and reporting
- Teamwork and collaboration
Timeline
Home Care Provider
Dynasty Home Care, INC.
09.2024 - 01.2026
Customer Service Assistant II
National Association of Boards of Pharmacy
02.2016 - 06.2023
Supervisor/Manager of Senior Center
Pioneer Center for Human Services
03.2012 - 05.2013
Qualified Intellectual Disabilities Professional/Human Services Professional
Pioneer Center for Human Services
06.2011 - 03.2012
Administrator, DD Adult Vocational Program
Little City Foundation
06.2003 - 06.2005
Customer Service Representative
William Nelson Services
06.2001 - 09.2011
Social Worker
YMCA of Metropolitan
05.1995 - 09.2001
Bachelor of Arts - Sociology
Western Illinois University