Trudy Pohlmann
Mandeville,LA
Summary
Bachelor of Science in Marketing 32-year career with wholesale food distributor 5 years of outside sales experience and 26 years in office/credit management
Overview
35
35
years of professional experience
Work History
Office Administrator
Northlake Academy Of Music
Mandeville, LA
04.2018 - 06.2022
- Interacted with customers by phone, email or in-person to provide information. Problem solver, scheduled studio tours, etc.
- Answered business phone line for both Northlake and Lakeview Academy routing calls, delivering messages to staff and greeting visitors.
- Oversaw the day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Tracked office supplies and restocked low items to keep teachers and office staff on-task and productive.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Delivered support by handling range of routine and special requirements. I worked special events which include yearly recital, pre-school Christmas performance, and ASH performance.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems. This included to reconcile the monthly bank statement, checking the student count of each location by matching to active teacher schedules, checked and maintained cash paying customers to keep up to date.
- Trained new employees on administrative procedures, company policies and performance standards.
Experience , Credit Manager
F. Christiana Co
Marrero, Louisiana
01.1986 - 03.2017
- In charge of making the daily bank deposit
- Opened and closed all accounts
- Answer all credit inquiries on established accounts
- Keep 3000+ Accounts Receivables current and within terms
- Met with Sales Managers and General Manager to keep abreast of account payment status
- Analyze sales accounts and notify Account Rep of decrease in sales activity
- Work closely with Salesmen and Sales Managers to rectify problems
- Total authority to put accounts on COD/credit hold until debt is paid
- Ensure that A/R % of past due over 4 weeks is maintained below 2% of the company sales
- Update credit files annually
- Prepare year-end paperwork for write- off totals
- Consistently achieves an outstanding collection record: bad debts total only 1/10th of 1% on entire A/R ledger
- Interacts with attorney and District Attorney’s office in filing suits or with NSF check collections
- Experienced with posting Accounts Receivables and COD payments to customer’s accounts.
Education
Marketing
OUR LADY OF HOLY CROSS COLLEGE
1986
Skills
- Skills & Abilities
- Management
- Thorough understanding of credit operations Maintained collection and profitability of all accounts
- Experienced in all phases of credit approval Competent in managing large credit limits appropriately and profitably
- Excellent negotiation skills Able to interact with clients, establish equitable payment plans, and resolve billing errors to maintain positive relations
- Trained in all phases of credit management Determines credit worthiness and conducts extensive credit checks Responsible for determining credit limits and terms for each account opened
- Problem Anticipation and Resolution
- Prioritizing and Planning
- Cost Data Analysis
Timeline
Office Administrator
Northlake Academy Of Music
04.2018 - 06.2022
Experience , Credit Manager
F. Christiana Co
01.1986 - 03.2017
Marketing
OUR LADY OF HOLY CROSS COLLEGE
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