Trudy Rogers
Jacksonville,FL
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Hampton Inn & Suites By Hilton
10.2022 - Current
- Managed budget implementations, employee reviews, training and schedules.
- Motivated, trained, and disciplined employees to maximize performance.
- Ensure and deliver ideal customer experiences.
- Handled cash accurately and prepared deposits.
- Responsible for all accounts payable through use of Workday Accounting.
- Act and serve as General Manager in his absent.
Assistant General Manager
Hampton Inn Jacksonville-I-295 East/Baymeadows
12.2018 - 10.2022
- Responsible for assisting the General Manager in managing daily hotel operations in an effort to continuously deliver outstanding guest service and financial profitability
- Serve as a multi-department head for Operations, Front Office, Maintenance and Breakfast
- Assist in recruiting, hiring, supervising, training, evaluating, coaching and counseling along with recognition
- Responsible for all accounts payable through use of M3 Hotel Accounting
- Ensure guest and team member satisfaction
- Serve and act as General Manager in her absence.
Executive Housekeeper
Hampton Inn Jacksonville-I-295 East/Baymeadows
12.2015 - 12.2018
- Supervised the work and activities of housekeeping staff
- In addition, addressed guest complaints regarding housekeeping services
- Provided training, including safety and standard operating procedures, to all housekeepers
- Assisted management staff in assuring housekeeping staff followed efficient and effective procedures
- Monitored linen, along with guest supply inventory and ordered necessary items
- Ensured all quality assurance and brand standards were met by inspecting rooms including deep cleans.
Director of Housekeeping
Embassy Suites
03.2014 - 12.2015
- Provided leadership and dedication to a staff of 42 team members
- Interviewed prospective housekeepers, hired, trained and continuously motivated staff at all times
- Oversaw all day to day operations of the Housekeeping department including laundry
- Ensured all Hilton standards and cleanliness expectations were met on a daily basis
- Assisted the property with a multi-million dollar Hotel renovation and helped with construction clean up along with purchasing for 277 guest rooms.
Skills
- Operations Management
- Food Safety Manager Certification
- Employee Relations
- Team leadership
Timeline
Assistant General Manager
Hampton Inn & Suites By Hilton
10.2022 - Current
Assistant General Manager
Hampton Inn Jacksonville-I-295 East/Baymeadows
12.2018 - 10.2022
Executive Housekeeper
Hampton Inn Jacksonville-I-295 East/Baymeadows
12.2015 - 12.2018
Director of Housekeeping
Embassy Suites
03.2014 - 12.2015
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