Trudy Ross
Brooklyn
Summary
Compassionate Certified Nursing Assistant/Patient Care Technician committed to serving patients' medical and personal needs. Delivered high-quality care to individuals from diverse backgrounds while prioritizing patient safety and satisfaction with facility services. Exhibited exceptional bedside manner and proficient charting abilities.
Overview
1
1
Certification
1
1
year of post-secondary education
19
19
years of professional experience
Work History
Certified Nursing Assistant
Tiffany Hall Nursing & Rehabilitation
Port Saint Lucie
11.2025 - Current
- Monitored vital signs and reported changes to healthcare professionals.
- Documented patient care activities and maintained accurate records.
- Collaborated with healthcare teams to ensure quality patient care.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Supported patients with mobility exercises to enhance their independence.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Answered call lights promptly and responded to patient needs accordingly.
- Responded quickly to emergency situations involving sudden illness or injury.
- Delivered water and nourishment to residents throughout the day.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Cleaned and sanitized patient rooms according to established protocols.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Provided compassionate personal care to patients in their homes.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Patient Care Associate
Ambrosia Behavioral Health for Adolescents
Port Saint Lucie
12.2024 - 07.2025
- Provided compassionate support to adolescents undergoing behavioral health treatment.
- Assisted clinical staff in implementing individualized care plans for patients.
- Monitored patient behavior and reported significant changes to the healthcare team.
- Conducted routine urinalysis tests to ensure accurate results for patient care. to ensure safe testing is performed.
- Supported admissions process by verifying patient information and ensuring compliance with company protocols. to ensure Adolescent are admitted according to company protocol.
- Delivered supportive care to adolescents, aiding in de-escalation and ensuring safety during activities. to Adolescent to assist in de-escalation and monitor activities to ensure they are safe and secure.
- Communicated regularly with nursing staff regarding changes in patient condition or needs.
- Monitored vital signs including temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
- Tracked and reported clients' progress based on observations and conversations.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Assisted in admissions process to ensure Adolescent are admitted according to company protocol.
- Maintained a safe and clean environment for patients and staff interactions.
- Maintained clean and well-organized environment for client happiness and safety.
- Engaged patients in games to enhance mood and foster social interaction during therapy sessions. with patients to boost mood, improve memory, and provide light entertainment.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Supervised medication administration, personal hygiene, and other activities of daily living.
Patient Care Nursing Assistant
Cleveland Clinic Indian River Medical Center
Vero Beach
08.2022 - 12.2024
- Performed activities of daily living to support patient comfort and promote independence
- Perform activities of Daily Living
- Document patients' vital signs, baths, Intake and Output, and answer patient's call light
- Assisted in managing patient's pain levels by providing ice packs, ice chips, and assessing pain scale
- Utilized primofit device for managing incontinence in patients.
- Assist in patients' wound care, catheterization and insertion of a foley
- Under the supervision of a Registered Nurse, take out a foley catheter and I.V.s.
Patient Care Technician
NewYork-Presbyterian Hospital
New York
09.2017 - 06.2022
- Provide caring, compassionate care to patients by utilizing New York Presbyterian's code of conduct, philosophy and standards by always abiding by 'Putting Patient First'
- Take patient's vital signs, temperature and respiration under the supervision of a Registered Nurse
- Perform Activities of Daily Living such as bath, change linens and dressings.
- Assist Registered Nurse with wound care dressings
- Empty foley catheters, colostomy and ileostomy bags
- Documented patient's vital signs, activities of daily living, and activity positions, contributing to comprehensive patient care records
- Leveraged customer service experience to enhance patient interactions and provide compassionate support
- Utilize my past experience as a customer service skills to provide great service to patients
- Assisted in geriatrics medical and surgical departments, providing essential support to healthcare teams.
Nurse Assistant
New York Presbyterian/Weill Cornell
New York
03.2016 - 09.2017
- Provide caring, compassionate care to patients by utilizing New York Presbyterian's code of conduct, philosophy and standards by always abiding by 'Putting Patient First'
- Take patient's vital signs, temperature and respiration under the supervision of a Registered Nurse
- Perform Activities of Daily Living such as bath, change linens and dressings.
- Perform Activities of Daily Living such bath, change linens and dressings.
- Empty foley catheters, colostomy and ileostomy bags
- Recorded patients' vital signs and activities of daily living to ensure accurate and timely documentation
- Leveraged customer service experience to enhance patient interactions and satisfaction
- Provided care in geriatrics med-surgical unit
Call Center Customer Service Representative
Access Point Team
Jackson
05.2015 - 01.2016
- Delivered exceptional customer service over the phone while accurately maintaining customer records in electronic database.
- Established payment plans for customers to manage their bills effectively., Processed customer payments efficiently over the phone to ensure timely service., Initiated new service setups for both new and returning customers to enhance customer satisfaction. with new or returning customers
- Advise customers of state agency assistance, resolve high bills and disconnect and restore customer services as per customer requests.
- Maintain monthly qualities and customer service connections
Patient Care Assistant/Certified Nursing Assistant
Lawnwood Regional Medical Center
Fort Pierce
10.2014 - 04.2015
- Perform Direct Patient Care under the supervision of a Registered Nurse
- Assisted in activities of daily living, including bathing, dressing, and changing linens to enhance patient comfort and hygiene
- Documented and charted patient care and vitals in electronic health record systems to ensure accurate tracking of patient status
- Provide glucose testing monitoring on patients
- Document and chart patient care and vitals on a computer operating systems.
- Take routine patients' vital signs such as blood pressure, temperature, respiration, pulse and oxygen level
- Assist patients with ambulation, transporting patients in wheelchairs
- Assisted in wound care, feeding tube management, and foley catheter care to support patient recovery and well-being
- Assisted in critical care operations within the CCU/CVSD department
Patient Care Assistant
Florida Medical Campus
06.2011 - 08.2014
- Perform Direct Patient Care under the supervision of a Registered Nurse
- Assisted in activities of daily living, including bathing, dressing, and changing linens to enhance patient comfort and hygiene
- Documented and charted patient care and vitals in electronic health records to ensure accurate and timely information for care team
- Report changes in patient care to RN
- Provided glucose monitoring for patients to support diabetes management and inform treatment decisions
- Assist in ambulating, transporting and transferring patients.
- Changed heart monitors for accurate patient monitoring. when needed, knowledgeable on monitoring changes in electrocardiograms
Patient Care Technician
Martin Memorial Hospital
12.2008 - 06.2011
- Provided direct patient care under supervision of registered nurse, ensuring comfort and safety
- Perform phlebotomy and EKG skills under the care of a Registered Nurse
- Monitored activities of daily living, assisted with feeding, bathing, oral care, and changing linens to support patient hygiene and well-being
- Assist in wound care and drainages
- Assisted in wound care and drain management to promote healing and prevent infection
- Collect blood, stool and sputum specimens
- Provided care in patient care unit, telemetry, and medical-surgical department
Certified Nursing Assistant
Choice Homecare
08.2007 - 08.2008
- Delivered personal care services in resident's home to ensure comfort and support
- Delivered personal care in resident's home to enhance comfort and well-being
- Ensure that resident keeps track of medication
- Performed catheter changes to maintain hygiene and prevent complications
- Replaced catheters for patients to maintain hygiene and comfort
Patient Care Technician Volunteer/Intern
Vista care Hospice
05.2007 - 06.2007
- Worked side by side with patients to assist with their needs. allow independence
- Monitored and supported daily living tasks, including feeding, bathing, and personal hygiene
- Reminded patients of prescription dosages and ensured timely distribution of meals
Certified Nursing Assistant Clinical Extern
Southland Rehabilitation and Health
04.2007 - 05.2007
- Assisted registered nurse in providing patient care as a CNA
- Administered medication and took vital signs, kept accurate file updates
- Facilitated communication between patients and healthcare staff to ensure needs were met
- Supported patient feeding and ambulated patients in wheelchairss
- Assist in Activities of Daily living such as bathing, changing linens, and dressing
Education
Certification - Patient Care Technician
New Age Training
New York, NYDiploma - Patient Care Technician
Everest Institute
Jonesboro, GA 09.2006 - 06.2007
Associate of Arts - Hospitality Management
Gwinnett Technical College
Lawrenceville, GASkills
- Patient Care
- Vital Signs
- Personal care assistance
- Wound care management
- Phlebotomy
- 12 Lead EKG Testing
- 12 Lead Electrocardiogram exam
- Home Care
- Critical Care Experience
- Patient documentation
- Vital signs monitoring
- Phlebotomy techniques
- Electronic health records
- Patient support services
- Patient positioning
- Professional bedside manner
- Blood glucose monitoring
- Patient observation
- Monitoring patient conditions
- Acute care
- Catheter care
- Mobility assistance aptitude
- High level of autonomy
- Basic nursing care
- Infection control
- Oxygen therapy
- ADL support
- Mobility assistance
- Infection prevention
- Patient assistance
- Vitals documentation
- Health monitoring
- Patient advocacy
- Emotional support
- Specimen collection
- Blood glucose testing
- EKG interpretation
- Blood sugar monitoring
Certification
CNA
Work Authorization
Authorized to work in the US for any employer
Timeline
Certified Nursing Assistant
Tiffany Hall Nursing & Rehabilitation
11.2025 - Current
Patient Care Associate
Ambrosia Behavioral Health for Adolescents
12.2024 - 07.2025
Patient Care Nursing Assistant
Cleveland Clinic Indian River Medical Center
08.2022 - 12.2024
Patient Care Technician
NewYork-Presbyterian Hospital
09.2017 - 06.2022
Nurse Assistant
New York Presbyterian/Weill Cornell
03.2016 - 09.2017
Call Center Customer Service Representative
Access Point Team
05.2015 - 01.2016
Patient Care Assistant/Certified Nursing Assistant
Lawnwood Regional Medical Center
10.2014 - 04.2015
Patient Care Assistant
Florida Medical Campus
06.2011 - 08.2014
Patient Care Technician
Martin Memorial Hospital
12.2008 - 06.2011
Certified Nursing Assistant
Choice Homecare
08.2007 - 08.2008
Patient Care Technician Volunteer/Intern
Vista care Hospice
05.2007 - 06.2007
Certified Nursing Assistant Clinical Extern
Southland Rehabilitation and Health
04.2007 - 05.2007
Diploma - Patient Care Technician
Everest Institute
09.2006 - 06.2007
Certification - Patient Care Technician
New Age Training
Associate of Arts - Hospitality Management
Gwinnett Technical College