Trudy SCHILLER
Aberdeen,NC
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clerk of Court
Cumberland, County, NC
01.2005 - 12.2006
- Performed administrative and clerical duties in support of an office staff of five insurance agents. Received and placed telephone calls and directed calls to appropriate staff or personally responded to routine inquiries. Arranged Insurance Agents’ calendars. Kept agents abreast on staff actions, internal tasking, and special projects. Coordinated conferences and scheduled impromptu meetings/briefings for office personnel. Prepared time and attendance cards. Composed and typed a variety of correspondence and logistical reports and ensured documents were in correct format and free of error. Proficient in Microsoft office software programs to produce correspondence, databases, and spreadsheets for special projects, briefing charts and slides, forms, supply account ledgers and other routine reports and documents. Independently handled routine administrative matters to relieve agents of administrative tasks. Assisted the Management Analysts in gathering data for business plans, cost analyses, and management studies. Made travel arrangements and prepared travel documents for entire staff. Maintained office files in accordance with prescribed regulations. Assembled and distributed mail. Order office supplies, equipment, and balanced financial records with office supply accounts monthly.
Clerk/Secretary
Farm Bureau Insurance-Aberdeen, NC
01.2000 - 12.2005
- More than 4 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble- shooting, sales staff support, and planning / implementing proactive procedures and systems to avoid problems in the first place. Possesses solid computer skills. Excellent working knowledge using Microsoft Excel, Word Perfect, Microsoft Word. Ability to train, motivates, and supervises customer service employees. A team player, acknowledged as a Customer Service Manger. Develop plan, conduct audits and variance analyses, process payroll, and tax report and filings, and maintain/update accurate inventories. Increased customer retention. Created customer satisfaction survey, drastically reducing potential problems. Support sales reps in opening new accounts and upgrading existing service. Quickly and effectively, solve customer challenges. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Customer Service Supervisor
Prime TV-Southern Pines, NC
01.1998 - 12.2000
- Administrative logistic support professional working in a fast pace clerk of court office. Possessing a good performing clerical tasks working knowledge of the State Diving Laws as well as of filing, processing, indexing, and preserving court documents. Assisted supervisor with day-to-day administrative function.Technical and administrative functions as a provider to lawyers & District Attorneys on performance with scheduling and a track system that is related to existing and new procedures , policies , and regulations in many areas such as personnel, programs, budget, property ,procurement security, safety, automation, facilities, meetings ,awards, correspondence, briefings, filing and record management. Used commercial office software to produce correspondence, database, and, spreadsheets for special projects, briefing charts, slides, forms, supply account ledgers, and other routine reports. Answered telephones and directed calls, coordinated conferences and meetings, inventoried and ordered office supplies, assembled and distributed mail, maintained office files. Provided technical support for local area network and handled all computer software and hardware problems. Upgraded and replaced obsolete computer software programs for users. Provided step-by-step training for approximately 22 auditors on software updates, and computer processing information. Attended staff meetings to keep abreast of new policies and procedures or changes in daily operations of the office.
Education
Some college - Computer data
Sandhills Community College
Pinehurst, NCGeneral studies
Highland Christian Academy
Vass, NCundefined
Department of The Secretary of State/ Notary Public State of North Carolina
Cumberland County, NC08.2004
Skills
- Typing (45 wpm)
- DBase III
- Filing/Editing
- Microsoft Windows
- Records Management
- Sales Support
- Telephone Skills
- Business English Microsoft Office Office Procedures Management Skills
- Business Math and opinions to determine their impact on particular facts, problems or issues Collect and organize pertinent factual and research material and Summarize the results of research either orally or in writing You will screen incoming correspondence and request for opinions You will maintain the Administrative Law calendar, schedule meetings, maintain suspense files and follow up on case files to ensure timely replies
- Customer Service Skills
- Network Support
Certification
Certified Notary Public
Timeline
Clerk of Court
Cumberland, County, NC
01.2005 - 12.2006
Clerk/Secretary
Farm Bureau Insurance-Aberdeen, NC
01.2000 - 12.2005
Customer Service Supervisor
Prime TV-Southern Pines, NC
01.1998 - 12.2000
Some college - Computer data
Sandhills Community College
General studies
Highland Christian Academy
undefined
Department of The Secretary of State/ Notary Public State of North Carolina
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