Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trudy Filsaime

Margate,FL

Summary

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.

Overview

27
27
years of professional experience

Work History

Homeschool Teacher

Self-employeed
10.2021 - 07.2023
  • Enhanced student comprehension by incorporating real-life examples and relatable scenarios into daily lessons.
  • Supported social-emotional growth by integrating character education lessons that foster empathy, resilience and selfawareness.
  • Promoted collaboration among students via group projects that required effective teamwork and problem-solving capabilities.
  • Emphasized practical life skills alongside academics, preparing students for future independence and decision-making abilities.
  • Implemented hands-on activities and experiential learning opportunities for improved understanding of complex concepts.
  • Improved reading comprehension levels through targeted instruction in literacy skills development techniques such as summarizing main ideas and annotating text passages effectively.
  • Adapted curriculum to accommodate different learning styles, ensuring all students had equal access to educational materials.

Lead Server Trainer

Cracker Barrel
03.2010 - 02.2017
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Monitored new server performance and offered continuous support throughout training period.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.

Server

TGI Fridays
07.2008 - 03.2010
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Account Representative

Bank Of America
03.2008 - 06.2008
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Collaborated with other departments to address customer needs and service requests.
  • Achieved revenue targets by developing targeted account strategies.
  • verified clients information that owed the IRS current or back taxes amounts and verify clients information such as social security name address and billing information.
  • Approve client payments.

Server Shift Leader

Crab House
05.2005 - 03.2008
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Managed scheduling for 14 servers +, maintaining adequate staffing levels while accounting for personal employee needs.
  • Created incentive-based performance tracking systems to encourage positive and energetic service execution.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.

Server Trainer

Red Lobster
06.1996 - 05.2005


  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Inbound Sales Specialist

PRC
07.2001 - 10.2001
  • Documented details of calls and customer interactions.
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Utilized automated systems to log and retrieve information.
  • Developed and maintained working knowledge of products and services to deliver timely, accurate information.
  • Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
  • Worked with multiple means of communication within fast-paced environment.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

North Miami Senior High School
North Miami, FL
06.1996

Skills

  • Dining Customer Service
  • Guest Relations Lead Team
  • Safe Food Handling
  • Training Expertise
  • Sales

Timeline

Homeschool Teacher

Self-employeed
10.2021 - 07.2023

Lead Server Trainer

Cracker Barrel
03.2010 - 02.2017

Server

TGI Fridays
07.2008 - 03.2010

Account Representative

Bank Of America
03.2008 - 06.2008

Server Shift Leader

Crab House
05.2005 - 03.2008

Inbound Sales Specialist

PRC
07.2001 - 10.2001

Server Trainer

Red Lobster
06.1996 - 05.2005

High School Diploma -

North Miami Senior High School

Similar Profiles

CREATE PROFILE
Trudy Filsaime