Summary
Overview
Work History
Education
Skills
Computer Skills & Knowledge
Additional Information
Timeline
Generic

Trudy Stegall

Summary

Dynamic leader with a proven track record at Fastway Fuels, LLC, enhancing operational efficiency and customer satisfaction. Excelled in operations management and relationship building, significantly contributing to business growth and employee retention. Skilled in documentation, reporting and crisis management alongside a strong work ethic, consistently delivering results and fostering a positive work environment. Additionally an expertise in online selling, inventory management and marketing products to online customers.

Overview

26
26
years of professional experience

Work History

Online Reseller

Self-employed
01.2021 - Current
  • Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
  • Negotiated favorable purchasing terms with suppliers, reducing overall costs and increasing profit margins on resold merchandise.
  • Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
  • Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
  • Analyzed market trends to identify high-demand products, strategically adjusting product offerings to maximize revenue potential.
  • Maintained organized storage facilities for physical inventory items, ensuring easy access for quick order fulfillment while minimizing damages or loss of goods.
  • Continuously expanded product knowledge through research and training opportunities, ensuring the ability to provide expert advice on a diverse range of items offered for sale.

Owner/Operator Convenience Store

Fastway Fuels, LLC
09.1999 - 05.2024
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Adjunct Professor

The University Of Southern Mississippi
08.1998 - 05.1999
  • Taught Production and Operations Management courses, providing instruction to up to 35 undergraduate students.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Increased student retention by providing individualized support and tailored feedback on assignments.
  • Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
  • Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
  • Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
  • Boosted class participation rates by fostering a positive and collaborative learning environment.

Education

MBA -

The University of Southern Mississippi
Hattiesburg, MS
05.1998

Bachelor of Science - Psychology

The University of Southern Mississippi
Hattiesburg, MS
05.1996

Skills

  • Operations Management
  • Documentation And Reporting
  • Hiring
  • Business Planning
  • Staff Training and Development
  • Personnel Management
  • Staffing
  • Payroll Processing
  • Relationship Management
  • Cash handling, verification & deposit
  • Human Resources
  • Human Resource Management
  • Marketing expertise
  • Strong Work Ethic
  • Dependable and reliable
  • Customer-Oriented
  • Accurate record keeping
  • Document Management
  • Lift up to 50 pounds
  • Shipping and packaging
  • Customer Relations
  • Decision-Making
  • Customer Service
  • Delegating Work
  • Scheduling
  • Business Management
  • Purchasing and planning

Computer Skills & Knowledge

  • Quickbooks Pro
  • Microsoft Office Suite (Excel, Word, Outlook)
  • 10 Key adding machine


Additional Information

I have extensive experience in the day to day operations of a business. I am reliable, dependable, on time and honest.

Timeline

Online Reseller

Self-employed
01.2021 - Current

Owner/Operator Convenience Store

Fastway Fuels, LLC
09.1999 - 05.2024

Adjunct Professor

The University Of Southern Mississippi
08.1998 - 05.1999

MBA -

The University of Southern Mississippi

Bachelor of Science - Psychology

The University of Southern Mississippi

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Trudy Stegall