Trudy Sweeten
Las Cruces,NM
Summary
Experienced customer-oriented General Manager with experience dedicated to driving revenue growth. Excels in high pressure environments, consistently delivering on multiple projects with precision and efficiency. Proven track record of developing systems and procedures to improve operation quality and team organization.
Overview
11
11
years of professional experience
Work History
General Manager
OVG
01.2023 - Current
- General Manager of the Pan American Center an 12,500-seat arena on the campus of New Mexico State University
- Responsible for game day management for New Mexico State University Athletics Department
- Prepared a proposed operating budget annually
- Directed the development, administration and execution of all financial and operating reports including capital expenses, and operating revenue
- Oversaw contract negotiations, budget implementations, disciplinary reviews, training and manpower work schedules.
Vice President of Events
OVG
01.2021 - 01.2023
- Responsible for the day-to-day event operations for a new $338 million University of Texas arena made up 15,000 + seats and home to UT Men's and Women's Basketball and over 150 events per year.
- Oversaw the event management activities for all facility events which included security, guest services, parking, and the fire alarm system department
- Served as Manager on Duty at venue when General Manager and Assistant General Manager were not avaiable
Assistant General Manager
ASM
02.2018 - 01.2021
- Developed and implemented facility goals in accordance with management agreement, the clients objectives, corporate policy, and good business practice.
- Hosted (FAM) programs for groups of meeting planners from across the region, state, and country.
- Developed and maintained relationships with professional membership organizations, local businesses, industries, institutions, and the public at large to further the goals and mission of El Paso Live
- Conducted inspections of the facility and grounds, external structures and equipment
Director of Events
ASM
05.2013 - 01.2018
- As the Director of Event Services at the Cox Convention Center and the BOK Arena, I was responsible for the overall coordination and execution of all events held at the venues
- Oversaw venue security, emergency management and OSHA for both arena and convention center.
- Prepared the annual operating budget for long term repairs and improvements to the facility
Education
Bachelor of Science - Parks, Recreation, And Leisure
Middle Tennessee State University
Murfreesboro, TNSkills
- P&L Management
- Customer Relationship Management
- Operations Management
- Leadership and Team building
- Human Recourses oversight
- Staff Development
- Vendor Relationship Management
- Process Improvement
- Problem Solving
- Event Management and Promotion
Additional Information
Achievements
- Created the Outrageously Excellent Career Development Program.
- Developed a new Guest Services training program to improve customer service
- Implemented safety program for all staff and supervisors before every event
- Advanced the Special Events Department to higher attendance, increased revenue, and additional elements.
- Named Employee of the Year for ASM Tulsa
- Graduated from Venue Management School
- Graduated from the Academy for Venue Safety & Security
- Responsible for the conversion of the El Paso Convention Center into a vaccination site for El Paso County during COVID
Timeline
General Manager
OVG
01.2023 - Current
Vice President of Events
OVG
01.2021 - 01.2023
Assistant General Manager
ASM
02.2018 - 01.2021
Director of Events
ASM
05.2013 - 01.2018
Bachelor of Science - Parks, Recreation, And Leisure
Middle Tennessee State University
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