Trudy Widrick
Elberon,IA
Summary
Dedicated senior professional with several years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.
Overview
33
33
years of professional experience
Work History
Sr Customer Service Rep
US Cellular
Cedar Rapids, IA
09.2012 - Current
- Identified trends in customer issues and provided recommendations for resolution.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Strengthened customer retention by offering discount options.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Conducted customer service training for new hires.
- Managed incoming calls from customers while providing exceptional service.
- Provided technical support to customers via phone, email and chat.
- Resolved escalated customer complaints in a timely manner.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Driver Payroll
West Side Transport Inc.
Cedar Rapids, IA
08.1991 - 10.2010
- Demonstrated ability to handle emergency situations calmly and effectively.
- Coordinated the implementation of new systems or changes to existing systems that affect payroll processing.
- Provided support for employees on all aspects of payroll functions such as deductions, taxes, benefits.
- Assisted managers in resolving personnel issues related to wages or salaries.
- Managed the day-to-day operations of the payroll department, including scheduling staff, assigning tasks, and providing guidance as needed.
- Processed garnishments, vacation accruals, 401k contributions, direct deposits, tax withholdings, retroactive payments and bonus calculations.
- Assisted employees with payroll-related inquiries, providing clear and concise information.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Processed garnishments, child supports, and levies in accordance with federal and state laws.
Accounts Receivable Supervisor
West Side Transport Inc.
Cedar Rapids, IA
08.1991 - 10.2010
- Reviewed credit applications from customers before extending credit terms.
- Maintained accurate records of customer account activity including invoices, payments, credits, adjustments.
- Resolved customer queries related to billing issues or payment discrepancies in a timely manner.
- Managed collection process for past due receivables while maintaining good relationships with customers.
- Supervised and monitored the daily operations of Accounts Receivable department to ensure accuracy, completeness, and timeliness of customer payments.
- Identified past due accounts and contacted account holders to arrange payment.
- Contacted customers to collect outstanding payments, negotiated installment methods, and processed payments.
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
- Completed daily accounts receivable ledger reconciliations.
- Guided employees in handling difficult or complex problems.
Education
Some College (No Degree) - Clerical Secretarial
Kirkwood Community College
Cedar Rapids, IASkills
- Call Control
- Database Research
- Service Recommendations
- Conflict Management
- Account Management
- Documentation Review
Accomplishments
- I have been in the top 10% to pick our schedules
- I have had several dynamic deeds regarding customers happy with their outcome
References
References available upon request.
Timeline
Sr Customer Service Rep
US Cellular
09.2012 - Current
Driver Payroll
West Side Transport Inc.
08.1991 - 10.2010
Accounts Receivable Supervisor
West Side Transport Inc.
08.1991 - 10.2010
Some College (No Degree) - Clerical Secretarial
Kirkwood Community College