TRUDY NICOLE HARVEY
JAYESS
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
10
10
years of professional experience
Work History
Supervisor, Regional Trainer
Lincare
03.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Regional Coordinator Trainer
Lincare
01.2021 - Current
- Collaborated closely with other Regional Coordinators to share best practices, optimize resource allocation, and drive overall company success.
- Coordinated training programs for staff development, enhancing employee satisfaction and retention rates.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
CSR Trainer
Lincare
01.2019 - 12.2020
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Implemented and developed customer service training processes.
Center Manager
Lincare
10.2015 - 12.2018
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
Education
Associates Degree - Medical Office Technology
Copiah Lincoln Community College
01.2004
High School Honor Graduate - undefined
Brookhaven High School
01.1998
Skills
- Training and mentoring
- Development of training documents
- Goal oriented
- Staff management
- Customer service
- Attention to detail
Accomplishments
Kirkpatrick Certified Professional, Bronze Level
Timeline
Supervisor, Regional Trainer
Lincare
03.2024 - Current
Regional Coordinator Trainer
Lincare
01.2021 - Current
CSR Trainer
Lincare
01.2019 - 12.2020
Center Manager
Lincare
10.2015 - 12.2018
High School Honor Graduate - undefined
Brookhaven High School
Associates Degree - Medical Office Technology
Copiah Lincoln Community College
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