True Bigelow
Vancouver,USA
Summary
Diligent Customer Service Representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist II
Rad Power Bikes
05.2024 - 09.2024
- Providing exceptional support of Rad e-bike owners with sales, trouble shooting e-bikes and product support and general information within email, chat and phones.
- Built strong relationships with customers through active listening and empathy, resulting in a decrease in customer complaints.
- Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery
Customer Service Representative
Verizon Wireless
02.2022 - 08.2023
- Provided expert clarification of billing and payments along with education on self-service options.
- Investigated and resolved customer concerns related to order inquiries, delivery tracking and promotion fallout.
- Maintained up-to-date knowledge of products and industry services.
- Tier 1 level tech support for device and service issues.
- Cross-selling products and service options.
- Maintained records of each call in CRM.
Loss Mitigation Specialist
Freedom Mortgage
09.2021 - 12.2021
- Reviewed borrower documentation and financial information for optimal loan modification solutions.
- Collaborated with internal departments and conducted comprehensive reviews of foreclosure alternatives.
- Maintained secure and accurate records and ensured regulatory compliance.
- Achievements/Tasks
Customer Service Representative
GiftTree
10.2019 - 01.2020
- Fulfilled sales orders by sourcing products from our existing inventory and other available vendors.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
- Responded promptly to email inquiries and reviews from customers.
- Collaborated with vendors nationwide to efficiently place floral orders for funerals and special occasions with urgent timing.
Education
1 year of College Coursework - Medical Terminology
05.2015
Skills
- Active Listening
- Complaint handling
- Customer relationship management (CRM)
- Time Management
- Conflict Resolution
- Skilled in adapting to various programs
- Rapidly acquires product knowledge
- Detail-oriented professional
- Data entry
- Live chat support
- Quality assurance
- Sales support
- Payment processing
- Technical troubleshooting
- Empathy and patience
- Verbal and written communication
- Analytical thinking
- Remote support tools
- SLA compliance
Links
linkedin.com/in/true-bigelow-068a97227
Timeline
Customer Support Specialist II - Rad Power Bikes
05.2024 - 09.2024
Customer Service Representative - Verizon Wireless
02.2022 - 08.2023
Loss Mitigation Specialist - Freedom Mortgage
09.2021 - 12.2021
Customer Service Representative - GiftTree
10.2019 - 01.2020
Clark College - 1 year of College Coursework, Medical Terminology
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