True Gutierrez
Traverse City
Summary
Detail-oriented professional with a background in pharmacy operations, property management, and assistant management roles. Experienced in coordinating daily operations, handling administrative tasks, communicating with clients and tenants, and maintaining organized, compliant environments. Recognized for reliability, multitasking ability, and great interpersonal skills.
Overview
14
14
years of professional experience
Work History
Property Manager
Interlochen Affrodable Self Storage
Traverse City
01.2024 - Current
- Managed daily operations of self-storage facility and ensured cleanliness.
- Assisted customers with rental agreements and billing inquiries.
- Coordinated maintenance requests and supervised repair work on-site.
- Conducted regular inspections of storage units for security and safety compliance.
- Organized inventory of supplies and equipment for smooth facility operation.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Processed evictions when necessary in accordance with state laws and procedures.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Implemented rental payment policies and pursued delinquent accounts via phone calls, texts, etc.
Pharmacy Technician
Munson Healthcare
Empire
10.2018 - 07.2022
- Dispensed medications accurately to patients following prescription guidelines.
- Managed inventory levels and ordered supplies to maintain optimal stock.
- Assisted pharmacists in preparing and labeling medications for dispensing.
- Provided customer service by answering questions and resolving concerns promptly.
- Maintained cleanliness and organization of the pharmacy workspace at all times.
- Educated patients on medication usage and potential side effects effectively.
- Trained new staff on pharmacy operations and procedures as needed.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Organized work areas so that everything was easily accessible when needed.
- Received payment from customers and processed credit card transactions when necessary.
- Interpreted and processed medication orders under supervision of pharmacist.
- Provided customer service to patients by answering questions about medications and health-related topics.
Assistant Manager/ Beauty Advisor
Sally Beauty Supply
Traverse City
07.2016 - 10.2018
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff on customer service and product knowledge.
- Assisted in inventory management and maintained stock levels efficiently.
- Collaborated with team to create visually appealing merchandise displays.
- Handled customer inquiries and resolved issues effectively to enhance satisfaction.
- Implemented promotional strategies to increase product visibility and sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Educated clients on hair care, skin care, and cosmetic use.
- Assisted in inventory management and restocking of merchandise.
Barista
Dunkin' Donuts
Traverse City
06.2015 - 02.2016
- Prepared and served coffee beverages according to company standards.
- Assisted customers with menu selections and answered product questions.
- Operated cash register and processed customer transactions efficiently.
- Managed inventory levels and restocked supplies as needed.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Banquet Server
The Homestead Resort
Glen Arbor
06.2014 - 01.2015
- Set up banquet tables and chairs according to event specifications.
- Served food and beverages to guests during events and functions.
- Assisted in maintaining cleanliness and organization of banquet areas.
- Engaged with guests to provide exceptional customer service experience.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Cleared away used plates and utensils following end of meal service.
- Served beverages and appetizers to guests in an efficient manner.
Sales Associate
Jets Pizza
Traverse City
10.2013 - 01.2014
- Assisted customers in selecting menu items and understanding specials.
- Processed customer orders accurately using point-of-sale system.
- Maintained cleanliness and organization of dining and preparation areas.
- Handled cash transactions and balanced cash register at shift end.
- Collaborated with team members to ensure timely food preparation and delivery.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
Sales Associate
Momentum
Traverse City
06.2012 - 11.2012
- Processed customer orders accurately using point-of-sale system.
- Handled cash transactions and balanced cash register at shift end.
- Assisted customers in selecting clothing based on their preferences and needs.
- Managed inventory levels, ensuring items were restocked and available for sale.
- Provided product knowledge to customers, answering questions about fabrics and styles.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Maintained an organized sales floor by replenishing stock and organizing merchandise displays.
Education
High School Diploma -
West Sr High
Traverse City05-2014
Skills
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Effective communication
- Detail orientation
- Organizational skills
- Exceptional multi-tasker
Timeline
Property Manager
Interlochen Affrodable Self Storage
01.2024 - Current
Pharmacy Technician
Munson Healthcare
10.2018 - 07.2022
Assistant Manager/ Beauty Advisor
Sally Beauty Supply
07.2016 - 10.2018
Barista
Dunkin' Donuts
06.2015 - 02.2016
Banquet Server
The Homestead Resort
06.2014 - 01.2015
Sales Associate
Jets Pizza
10.2013 - 01.2014
Sales Associate
Momentum
06.2012 - 11.2012
High School Diploma -
West Sr High